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Post-Disaster Missing Persons Process: San Franscisco 311 Customer Service Center

Millman, J., Peterson, J., Ringness, K., Yantzi, J. (2013). Post-Disaster Missing Persons Process: San Franscisco 311 Customer Service Center. Goldman School of Public Policy.

San Francisco 311 asked the authors of this report to investigate alternative systems that (a) collect and organize missing persons information collected through a call center, (b) identify “found” people, and (c) share the information with requisite city agencies. The authors established eight principal criteria related to evaluate alternatives’ ability to reliably and securely collect, organize, and share missing persons data and to co-ordinate amongst government and nongovernment actors and provided an analysis of several reunification systems and recommendations for the city to consider.
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