Corporation for National and Community Service and Points of Light Institute. (2011). Managing Spontaneous Volunteers in Times of Disaster.
This webpage provides links to course materials for a training on how to manage spontaneous volunteers during disasters. Objectives include how to: understand spontaneous volunteers and the benefits and burden they can bring; identify the fundamentals of volunteer management in a disaster response setting; learn and use the vocabulary and concepts of disaster and disaster management; and understand the role of technology and social media in managing spontaneous volunteers in times of disaster.