Fraustino, J.D., Liu, B., and Jin, Y. (2012). Social Media Use during Disasters: A Review of the Knowledge Base and Gaps. U.S. Department of Homeland Security. College Park, MD: START.
The authors examine the public’s use of social media (in general and during disasters), including what encourages and deters its use. They discuss how to evaluate the use of social media and explain the difference between active and passive use. Examples from recent incidents are included throughout the report.