Redirecting 911 Calls for Information Low Acuity Medical Complaints

This document provides guidance and considerations for Public Safety Answering Points (PSAPs)/Emergency Communications Centers (ECC) related to COVID 19. PSAPs/ECCs may need to revise procedures and redirect resources for handling incoming calls for COVID-19 Information and Low Acuity Medical Complaints. These revisions may require administrative, technical and operational protocols, policies and procedures to be modified. This document provides guidance and considerations for these modifications and examples of how a sample of a few individual PSAPs/ECCs have handled/redirected these calls in response to the COVID-19 pandemic.