COVID ECC Resources

This website presents promising practices implemented by the Orleans Parish Communication District in response of COVID-19 to innovate their triage practices and reduce the risk of exposure to first responders in the field. These practices include administrative adjustments, software innovations that enable screening algorithms and computer aided dispatch, collaboration, and training of call-takers and dispatchers. Changes to software, protocols, and operating procedures enable the transfer of non-acute calls for medical service to paramedics stationed at the center, who then place video calls to screen callers for referrals, and perform daily follow-up to track symptoms of callers who are advised to remain at home.