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Assistance Center

From this page, you can submit requests for technical assistance (TA) on a range of areas, such as:

  • Navigating the database/researching materials
  • Identifying a subject matter expert for telephone or on-site consultation, subject to ASPR approval
  • Selecting resources to support training and exercises
  • Locating or identifying available or upcoming training and exercises

You can contact a Technical Assistance Specialist or submit a request/question via telephone, email, or electronically. The ASPR TRACIE Assistance Center hours are Monday-Friday, 9am-5pm (Eastern), excluding federal holidays. All TA requests are subject to approval and prioritization by ASPR.

Types of Technical Assistance

We have responded to numerous and diverse TA requests from a variety of sources (e.g., Hospital Preparedness Program grantees, healthcare coalition members, and hospital and other healthcare professionals). Requests range from providing individuals with topic-specific resources (e.g., hazard vulnerability assessments) to connecting them with a subject matter expert.

Technical Assistance Responses

Click here for a summary of available TA requests. The available (redacted) TA responses can be found in the Information Exchange.

IMPORTANT NOTE: If you need assistance with an active disaster or emergency, please contact your local jurisdictional Emergency Operations Center or the HHS Secretary's Operations Center. ASPR TRACIE is staffed during normal business hours and is for routine requests for assistance only.