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COVID-19 Telemedicine/Virtual Medical Care Resources
Topic Collection
September 3, 2020

Topic Collection: COVID-19 Telemedicine/Virtual Medical Care Resources

This Topic Collection focuses on plans, tools, templates, and other immediately implementable resources to help with COVID-19 preparedness, response, recovery, and mitigation efforts, focusing on telemedicine and virtual medical care.

Please refer to CDC’s Coronavirus Disease 2019 webpage for the most up-to-date clinical guidance on COVID19 outbreak management.

If you have COVID-19 best or promising practices, plans, tools, or templates to share with your peers, please visit the ASPR TRACIE Information Exchange COVID-19 Information Sharing Page (registration required) and place your resources under the relevant topic area. Resources specific to telemedicine and virtual medical care can be placed under the COVID-19 Telemedicine/Virtual Medical Care Resources Topic.

Select Resources


This white paper commentary contextualizes findings from two evidence reviews on telehealth.
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American Hospital Association. (2020). Making Telehealth Flexibilities Permanent: Legislation or Regulation? (Added 6/29/2020)
This document summarizes telehealth flexibilities available during the COVID-19 public health emergency via legislation or regulation. Flexibilities are organized by provider/patient location, eligible providers and facilities, types of services, technologies, and billing, payment, and coverage.
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American Physical Therapy Association. (2020). Telehealth in Practice. (Added 4/24/2020.) (Log in required.)
This page includes resources related to the use of electronic information and telecommunications technologies for remote healthcare services and information. Resources include information on establishing and managing telehealth services, free courses and webinars, updates on the effects of recent legislation and regulations on telehealth services, handouts, and various articles and links.
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American Psychological Association. (2020). Telementalhealth/Telepsychology.
This webpage provides a broad range of resources related to the delivery of behavioral health services through telehealth.
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This tip sheet describes the use of telehealth and how it has changed during the COVID-19 pandemic. For the full report, access https://files.asprtracie.hhs.gov/documents/aspr-tracie-covid-19-and-telehealth.pdf.
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This ASPR TRACIE TA response includes resources specific to telehealth, particularly how it can be used by healthcare professionals to support the management of infectious disease patients while helping other patients avoid exposure.
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The COVID-19 pandemic and the associated community mitigation efforts enacted have altered the delivery of and access to healthcare across the U.S. Healthcare providers are looking for new and innovative ways to deliver patient care to accommodate social distancing and community mitigation measures. The use of telemedicine has grown significantly in recent months. In addition to being used by outpatient providers, telemedicine plays an integral role in Alternate Care Sites (ACS). ACS are one of many alternate care strategies intended to provide additional hospital surge capacity and capability. HHS ASPR and ASPR TRACIE hosted this webinar where speakers will discussed operations, management, and lessons learned from using telemedicine in these settings.
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Birdsall, J., Lind, L., and Lane, J. (2020). How to Provide Telehealth in Nursing Homes. American Psychological Association.
This article describes practical tips about how to provide psychological services to older adults living in nursing homes during the COVID-19 pandemic.
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Corporation for Supportive Housing. (2020). Triage & Tele-Health Support Plan for Isolation Units. (Added 5/15/2020.)
This plan includes an algorithm for triage, intervention, and management of clients at isolation sites; triage interview questions and immediate intervention steps; and information on the use of telemedicine and telepsychiatry to manage behavioral health and medical needs. The plan applies to supportive housing providers, managed care organizations, health centers, and case management services.
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COVID-19 Healthcare Resilience Task Force. (2020). COVID-19 Hospital Resource Compilation.
This document lists key COVID-19 guidance and resources for hospital administrators, hospital emergency planners, and infection control practitioners in the following topical areas: hospital surge, crisis standards of care, staffing surge and resilience, workforce protection, regulatory relief, equipment supply surge, and telemedicine. Each section contains links to Federal and non-Federal guidance to help hospitals prepare for and respond to a COVID-19 outbreak.
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In the event that a patient presents with a life-safety risk of harm to self or others—or has a medical or other type of emergency—the behavioral healthcare provider may need to call 911 to get immediate assistance for the patient. Providers can follow the steps listed in this one-page tip sheet to effectively use 911 emergency services during telehealth appointments.
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Emory Healthcare. (2020). COVID-19 for Medical Professionals. (Added 4/30/2020.)
This frequently updated page hosts patient management protocols and resources for medical professionals caring for COVID-19 patients. Topics include care protocols and guidelines (general, venous thromboembolism, renal replacement therapy, radiology and imaging, and ethics, palliative, and end-of-life care), personal protective equipment, and telemedicine (training, policy and implementation guides, and technology support).
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Health Sector Cybersecurity Coordination Center. (2020). COVID-19 VTC Exploitation. U.S. Department of Health and Human Services.
This white paper offers mitigation and remediation recommendations to those using video-teleconferencing services during COVID-19, particularly as the use of telehealth increases.
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This well-organized 22 page issue brief highlights how telehealth is being used in disaster preparedness and response and summarizes the challenges and potential solutions associated with this mechanism of healthcare delivery.
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This document identifies key telehealth resources behavioral health clinicians can use to serve patients during the COVID-19 pandemic.
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Office of the Assistant Secretary for Preparedness and Response. (2020). National COVID-19 Clinical Rounds: Long Term Care Facilities (5/1/2020). (Added 5/14/2020.) U.S. Department of Health and Human Services.
This webinar is part of the National COVID-19 Clinical Rounds hosted by ASPR, Project ECHO, NETEC, and other public-private partners. This special session focused on long term care facilities and featured speakers from FutureCare and GRECC VA Pittsburgh Healthcare System.
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Rizo, C.A., Lupea, D., Baybourdy, H. et al. (2005). What Internet Services Would Patients Like from Hospitals During an Epidemic? Lessons from the SARS Outbreak in Toronto. Journal of Medical Internet Research. 3;7(4):e46.
This article describes a study of attitudes towards use of the Internet to provide services during an outbreak of infectious disease. Patients at 3 Toronto hospitals were interviewed during the second SARS outbreak of 2003. The authors recommend that hospitals develop plans to use the Internet to maintain communication and continuity of care with patients during a large-scale infectious disease outbreak.
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The University of Chicago Medicine. (2020). COVID-19 Clinical Pathways. (Added 5/4/2020.)
This page includes COVID-19 clinical pathways for adults, pediatrics, labor and delivery, and telehealth in various settings.
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University of Iowa Health Care. (2020). COVID-19 Clinical Information. (Added 5/4/2020.)
This frequently updated page includes resources to assist healthcare workers managing patients with COVID-19. Resources include: COVID-19 symptoms, a treatment guide with therapeutic guidance and an azithromycin discontinuation protocol, testing information, clinical guidelines and codes, clinical processes and workflows, telemedicine information, home monitoring resources, and patient education materials.
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University of Washington Medicine. (2020). UW Medicine COVID-19 Resource Site.
This page includes policies and protocols developed by the University of Washington health system and its partners to address COVID-19. Frequently updated, the page includes: 1) patient care protocols and algorithms, 2) other inpatient clinical guidance, 3) neonatal care protocols, 4) policy statements on personal protective equipment, patient care, post-acute and long term care, operations and facilities, staff, and other (autopsy, information technology, and vendor and delivery driver access).
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Plans, Tools, and Templates


American Medical Association. (2020). Teleheath Implementation Playbook *.
During a pandemic, healthcare facilities may need telehealth/medicine capabilities. Telehealth policies help to prevent potential exposure in the workplace, thus limiting the impact to the health of the healthcare workforce. This guide is a resource for administrators to initiate those capabilities.
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American Telemedicine Association. (2020). Quick-Start Guide to Telehealth During a Crisis. (Requires registration.) (Added 5/19/2020.)
This resources guides healthcare providers in rapidly establishing telehealth services during a crisis such as the COVID-19 pandemic.
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Centers for Medicare & Medicaid Services. (2020). General Provider Telehealth and Telemedicine Toolkit.
This document contains links to reliable sources of information regarding telehealth and telemedicine, including specific documents that will be useful in choosing telemedicine vendors, initiating a telemedicine program, monitoring patients remotely, and developing documentation tools. Information is also included for providers who wish to care for patients through the virtual services that may be temporarily used during the COVID-19 situation.
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Centers for Medicare & Medicaid Services. (2020). Long-Term Care Nursing Homes Telehealth and Telemedicine Tool Kit.
This toolkit assists Medicare providers in understanding regulatory flexibilities associated with provision of telehealth visits, virtual check-ins, and e-visits during the COVID-19 pandemic. It provides information that may be helpful in establishing a telemedicine program, including policy guidance, implementation guidance, links to state statutes, telehealth setup basics, technical assistance sources, vendor selection information, and resources for nursing homes, patients, and the community.
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Infectious Diseases Society of America. (2020). Telehealth and Virtual Care Services: Quick Reference Guide. (Added 5/15/2020.)
This guide provides questions and answers related to providing telehealth and virtual care services to Medicare patients during the COVID-19 pandemic.
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National Association of Community Health Centers. (2020). Telehealth Implementation Quick Guide - COVID-19 Resource Packet. (Added 5/29/2020.)
This resource packet provides information to health centers on telemedicine reimbursement and legal considerations, how to operationalize telehealth visits, and a toolkit with clinical workflow samples. It also includes links to sources of additional technical assistance.
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National Consortium of Telehealth Resource Centers. (2020). Building a Telehealth Program?
This web page provides links to sample telehealth resources from various states across the U.S. to include toolkits, templates, and checklists.
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National Consortium of Telehealth Resource Centers. (2020). COVID-19 Telehealth Toolkit.
This document provides an overview of telehealth and how it can be used by healthcare professional during response to COVID-19. It also includes information on policies related to telehealth.
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Scott, B., Armaignac, D., Hravnak, M., et al. (2020). Tip Sheet: Application of Telemedicine and Telecritical Care to Emergency Management of COVID-19. (Added 5/11/2020.) Society of Critical Care Medicine.
This tip sheet shares principles for the application of telemedicine and telecritical care. Key principles include: plan and practice for specific contingencies; minimize patient and clinician exposure; extend limited resources; develop resources, build trust, and establish standards; and data collection, integration, and reporting.
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University of Kentucky HealthCare. (2020). TeleCare Toolkit. (Added 5/15/2020.)
This toolkit provides a framework for one health system's delivery of telehealth services. It includes resources for practices, providers, and patients, including flow charts, checklists, frequently asked questions, videos, and templates.
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Agencies and Organizations


American College of Medical Toxicology. Resources and Updates Related to the COVID-19 Pandemic.
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American Telemedicine Association. COVID-19.
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Center for Connected Health Policy. COVID-19 Telehealth Coverage Policies.
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National Consortium of Telehealth Resource Centers. Telehealth Resources to Address COVID-19.
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U.S. Department of Health and Human Services. Telehealth: Health Care From the Safety of Our Homes.
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