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COVID-19 Telemedicine/Virtual Medical Care Resources
Topic Collection
November 14, 2023

Topic Collection: COVID-19 Telemedicine/Virtual Medical Care Resources

This Topic Collection focuses on plans, tools, templates, and other immediately implementable resources to help with COVID-19 preparedness, response, recovery, and mitigation efforts, focusing on telemedicine and virtual medical care.

This Resource Collection was reviewed in Fall 2023. Please refer to CDC’s Coronavirus Disease 2019 webpage for the most up-to-date clinical guidance on COVID-19 outbreak management.

If you have COVID-19 best or promising practices, plans, tools, or templates to share with your peers, please visit the ASPR TRACIE Information Exchange COVID-19 Information Sharing Page (registration required) and place your resources under the relevant topic area. Resources specific to telemedicine and virtual medical care can be placed under the COVID-19 Telemedicine/Virtual Medical Care Resources Topic.

General Resources


Administration for Strategic Preparedness and Response. (2020). Telehealth for Community-Based Organizations Webinar Series. U.S. Department of Health and Human Services.
This webpage provides links to the “Telehealth for Community-Based Organizations Webinars” developed by ASPR's At-Risk Individuals Program. This three-part series focuses on implementing telehealth services to address the access and functional needs of at-risk individuals in partnership with HUD during the COVID-19 pandemic.
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This white paper commentary contextualizes findings from two evidence reviews on telehealth.
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American Hospital Association. (2020). Making Telehealth Flexibilities Permanent: Legislation or Regulation? (Added 6/29/2020)
This document summarizes telehealth flexibilities available during the COVID-19 public health emergency via legislation or regulation. Flexibilities are organized by provider/patient location, eligible providers and facilities, types of services, technologies, and billing, payment, and coverage.
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American Physical Therapy Association. (2020). Digital Health in Practice. (Added 4/24/2020.) (Log in required.)
This page includes resources related to the use of electronic information and telecommunications technologies for remote healthcare services and information. Resources include information on establishing and managing telehealth services, free courses and webinars, updates on the effects of recent legislation and regulations on telehealth services, handouts, and various articles and links.
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This tip sheet describes the use of telehealth and how it has changed during the COVID-19 pandemic. For the full report, access https://files.asprtracie.hhs.gov/documents/aspr-tracie-covid-19-and-telehealth.pdf.
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This ASPR TRACIE TA response includes resources specific to telehealth, particularly how it can be used by healthcare professionals to support the management of infectious disease patients while helping other patients avoid exposure.
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The COVID-19 pandemic and the associated community mitigation efforts enacted have altered the delivery of and access to healthcare across the U.S. Healthcare providers are looking for new and innovative ways to deliver patient care to accommodate social distancing and community mitigation measures. The use of telemedicine has grown significantly in recent months. In addition to being used by outpatient providers, telemedicine plays an integral role in Alternate Care Sites (ACS). ACS are one of many alternate care strategies intended to provide additional hospital surge capacity and capability. HHS ASPR and ASPR TRACIE hosted this webinar where speakers discussed operations, management, and lessons learned from using telemedicine in these settings.
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Denver Health is a Level 1 Trauma Center and Urban Safety Net hospital with 550 beds and nine federally qualified community health centers located throughout the city. Before the pandemic, the hospital had 227 adult medical surgery/critical care beds, 47 were intensive care unit (ICU)-level beds, and 12 were intermediate care beds. They ran near or at capacity and often experienced adult emergency department boarding. Patrick Ryan, MD, MPH, and Connie Savor Price, MD (from Denver Health and the University of Colorado School of Medicine) shared their experiences creating the “Virtual Hospital at Home” model to manage the significant surge in COVID-19 patients in the fall of 2020.
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Birdsall, J., Lind, L., and Lane, J. (2020). How to Provide Telehealth in Nursing Homes. American Psychological Association.
This article describes practical tips about how to provide psychological services to older adults living in nursing homes during the COVID-19 pandemic.
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Corporation for Supportive Housing. (2022). Triage & Tele-Health Support Plan for Isolation Units. (Added 5/15/2020.)
This plan includes an algorithm for triage, intervention, and management of clients at isolation sites; triage interview questions and immediate intervention steps; and information on the use of telemedicine and telepsychiatry to manage behavioral health and medical needs. The plan applies to supportive housing providers, managed care organizations, health centers, and case management services.
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In the event that a patient presents with a life-safety risk of harm to self or others—or has a medical or other type of emergency—the behavioral healthcare provider may need to call 911 to get immediate assistance for the patient. Providers can follow the steps listed in this one-page tip sheet to effectively use 911 emergency services during telehealth appointments.
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Emory Healthcare. (2020). COVID-19 for Medical Professionals. (Added 4/30/2020.)
This frequently updated page hosts patient management protocols and resources for medical professionals caring for COVID-19 patients. Topics include care protocols and guidelines (general, venous thromboembolism, renal replacement therapy, radiology and imaging, and ethics, palliative, and end-of-life care), personal protective equipment, and telemedicine (training, policy and implementation guides, and technology support).
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This frequently updated table shows the status of telehealth waivers implemented in response to COVID-19 as well as states and territories with long-term or permanent interstate telemedicine.
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Health Sector Cybersecurity Coordination Center. (2020). COVID-19 VTC Exploitation. U.S. Department of Health and Human Services.
This white paper offers mitigation and remediation recommendations to those using video-teleconferencing services during COVID-19, particularly as the use of telehealth increases.
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This well-organized issue brief highlights how telehealth is being used in disaster preparedness and response and summarizes the challenges and potential solutions associated with this mechanism of healthcare delivery.
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This document identifies key telehealth resources behavioral health clinicians can use to serve patients during the COVID-19 pandemic.
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This document provides best practices and technical requirements for video-based platforms and apps.
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Wong Samson, L., Tarazi, W., Turrini, G., and Sheingold, S. (2021). Medicare Beneficiaries' Use of Telehealth in 2020: Trends by Beneficiary Characteristics and Location. U.S. Department of Health and Human Services, Assistant Secretary for Planning and Evaluation.
This report analyzes changes in telehealth usage among Medicare beneficiaries early in the COVID-19 pandemic, including the effects of increased flexibilities available during the public health emergency.
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Plans, Tools, and Templates


American Medical Association. (2022). Telehealth Implementation Playbook *.
During a pandemic, healthcare facilities may need telehealth/medicine capabilities. Telehealth policies help to prevent potential exposure in the workplace, thus limiting the impact to the health of the healthcare workforce. This guide is a resource for administrators to initiate those capabilities.
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American Telemedicine Association. (2020). Quick-Start Guide to Telehealth During a Crisis. (Requires registration.) (Added 5/19/2020.)
This resources guides healthcare providers in rapidly establishing telehealth services during a crisis such as the COVID-19 pandemic.
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Center for Care Innovations. (2021). Telemedicine for Health Equity Toolkit.
This toolkit provides information and guidance for safety-net healthcare systems seeking to initiate, expand, or improve their telemedicine programs in equitable ways.
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Center for Connected Health Policy. (2020). Telehealth in the Time of COVID-19.
This website provides regular updates regarding telehealth-related state policy changes.
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Centers for Medicare & Medicaid Services. (2020). General Provider Telehealth and Telemedicine Toolkit.
This document contains links to reliable sources of information regarding telehealth and telemedicine, including specific documents that will be useful in choosing telemedicine vendors, initiating a telemedicine program, monitoring patients remotely, and developing documentation tools. Information is also included for providers who wish to care for patients through the virtual services that may be temporarily used during the COVID-19 situation.
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National Association of Community Health Centers. (2020). Telehealth Implementation Quick Guide - COVID-19 Resource Packet. (Added 5/29/2020.)
This resource packet provides information to health centers on telemedicine reimbursement and legal considerations, how to operationalize telehealth visits, and a toolkit with clinical workflow samples. It also includes links to sources of additional technical assistance.
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Scott, B., Armaignac, D., Hravnak, M., et al. (2020). Tele-Critical Care and COVID-19. (Added 5/11/2020.) Society of Critical Care Medicine.
This tip sheet shares principles for the application of telemedicine and telecritical care. Key principles include: plan and practice for specific contingencies; minimize patient and clinician exposure; extend limited resources; develop resources, build trust, and establish standards; and data collection, integration, and reporting.
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Agencies and Organizations


Alliance for Connected Care. Telehealth for COVID-19.
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American Telemedicine Association. COVID-19.
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Center for Connected Health Policy. COVID-19 Telehealth Coverage Policies.
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National Consortium of Telehealth Resource Centers. Telehealth Resources.
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U.S. Department of Health and Human Services. Telehealth.
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