Understanding Agitation De-Escalation
Zeller, S. (2015). Understanding Agitation: De-Escalation.
In this short video, Dr. Scott Zeller demonstrates how to speak with an agitated patient to provide comfort and reassurance. He also compares the level of time and other resources needed to de-escalate versus restrain (and sedate) a patient, highlighting that many assaults could be avoided by using de-escalation techniques.