Examining Risk and Crisis Communications of Government Agencies and Stakeholders During Early-stages of COVID-19 on Twitter
Wang, Y., Hao, H. and Platt, L. S.
(2021).
Examining Risk and Crisis Communications of Government Agencies and Stakeholders During Early-stages of COVID-19 on Twitter.
Journal of Computers in Human Behavior, 114:106568.
This article describes a comprehensive review of the use of Twitter to communicate risks and protective measures to the public during the COVID-19 pandemic. After examining more than 13,000 COVID-19-related tweets, the authors found inconsistencies in messaging, but that coordination improved over time. The findings can be used by healthcare communications professionals in future crises.
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