Examining Risk and Crisis Communications of Government Agencies and Stakeholders During Early-stages of COVID-19 on Twitter

This article describes a comprehensive review of the use of Twitter to communicate risks and protective measures to the public during the COVID-19 pandemic. After examining more than 13,000 COVID-19-related tweets, the authors found inconsistencies in messaging, but that coordination improved over time. The findings can be used by healthcare communications professionals in future crises.