Medical Operations Coordination Centers

Healthcare systems were pushed to the brink during the COVID-19 pandemic, and many continue to experience abnormal levels of strain that often impact patient census, bed availability, and the ability of tertiary care centers to accept transfers. Many states primarily use two techniques to ensure patients have the best possible access to care: load balancing and transfer management systems. This brief describes the centers that provide these services (Medical Operations Coordination Centers, or MOCCs).