Coordinating Call Centers for Responding to Pandemic Influenza and Other Public Health Emergencies A Workbook for State and Local Planners

Oak Ridge Institute for Science and Education. (2009). Coordinating Call Centers for Responding to Pandemic Influenza and Other Public Health Emergencies: A Workbook for State and Local Planners. Centers for Disease Control and Prevention.
This workbook guides planners through the process of determining the need for a call center, as well as how to operationalize a call center for use during public health emergencies.
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