Simon, T., Goldberg, A., and Adini, B. (2015). Socializing in Emergencies—A Review of the Use of Social Media in Emergency Situations. International Journal of Information Management. 35(5): 609-619.
The authors reviewed the literature on the use of social media in emergencies between 2007 and 2014. They highlight how various tools are used by the public, emergency organizations, and academic institutions.