ASPR Division for At-Risk Individuals, Behavioral Health, and Community Resilience (ABC). (2019). Steps for Assisting and Directing People in Crisis. U.S. Department of Health and Human Services, Office of the Assistant Secretary of Preparedness and Response.
This resource can help responders gain trust and minimize anxiety during a disaster. Helpful strategies are listed (e.g., show empathy, use positive language) followed by general messaging approaches.