COVID-19 Healthcare Resilience Task Force. (2020). Effective Use of 911 for Emergencies During Telehealth Sessions: Tips for Behavioral Health Providers.
In the event that a patient presents with a life-safety risk of harm to self or others—or has a medical or other type of emergency—the behavioral healthcare provider may need to call 911 to get immediate assistance for the patient. Providers can follow the steps listed in this one-page tip sheet to effectively use 911 emergency services during telehealth appointments.