Centers for Medicare & Medicaid Services. (2020). Podcasts and Transcripts. Coronavirus COVID-19 Stakeholder Calls.
The Thursday, May 7, 2020 Call with Nurses (at minute 6:33) contains a presentation by Dr. Nancy Blake, Chief Nursing Officer of Harbor UCLA Medical Center on how the concepts of healthy work environments and disaster preparedness came together during the COVID-19 surge at Harbor UCLA Medical Center. The leadership team’s approach included early and effective communication with the Intensive Care Unit (ICU) staff and other teams caring for COVID-19 patients, frequent rounding to listen to the needs of staff, mental health support, and healthy meals. Interventions to supplement team staffing included utilization of orthopedics team members to help with proning and nurses from ambulatory care, trauma, and other services to provide basic nursing care as part of the team approach in the ICU.