Telehealth in Alternate Care Sites Ensuring Patient Care and Staff Safety in Massachusetts

The use of telehealth has increased exponentially in response to COVID-19. Many hospitals have scrambled to add tablets to their inventory, facilitating patient communication with both loved ones and healthcare providers. Dr. Paul Biddinger, Medical Director for Emergency Preparedness at Mass General Brigham and Director of the Center for Disaster Medicine (Massachusetts General Hospital), Juan Estrada, Senior Director for Telehealth Consults at Massachusetts General Hospital and Dr. Lee Schwamm, Vice President of Virtual Care at Mass General Brigham shared how staff have adjusted to this new method of healthcare delivery and how lessons learned are being incorporated in near real time.