Cleveland Clinic COVID-19 Response Digital Health Playbook
Cleveland Clinic. (2020). Cleveland Clinic COVID-19 Response Digital Health Playbook.
This playbook describes the Cleveland Clinic's rapid implementation of telemedicine in response to the COVID-19 pandemic. It includes an ambulatory playbook to convert to telehealth, clinician training on virtual visits, patient facing materials, tips for showing empathy in virtual visits, and types of telehealth visits.