Volunteer Management
Topic Collection
June 17, 2024
Topic Collection: Volunteer Management
During large-scale disasters or extended health emergencies, health care facilities may need to augment their teams (often with volunteers) to continue to provide patient care or support patient care services. Protocols defining when and how volunteers will be used; preferred order of preference (e.g., staff from affiliated facilities, followed by coalition facilities, then federal/Emergency Management Assistance Compact clinical personnel, then Medical Reserve Corps [MRC], then spontaneous volunteer professionals); how appropriate volunteers will be identified and requested; how they will be credentialed and assigned; and how their work will be supervised and evaluated must be developed as part of an organization’s emergency response plan. The resources in this Topic Collection include guidance and strategies, targeted legal information, and planning templates to assist health care facilities with successfully incorporating volunteers into their disaster management plans. In addition, some key resources for professionals responsible for the day-to-day management of a public health/health care volunteer program including MRC are listed that can fulfill a variety of missions depending on the need and community MRC mission capabilities.
Please refer to the Healthcare-Related Disaster Legal/ Regulatory/ Federal Policy Topic Collection for additional legal resources.
Each resource in this Topic Collection is placed into one or more of the following categories (click on the category name to be taken directly to that set of resources). Resources marked with an asterisk (*) appear in more than one category.
Must Reads
This webpage describes the Emergency System for Advance Registration of Volunteer Health Professionals (ESAR-VHP) program, which provides standards and guidelines to assist states with setting up standardized volunteer databases to support public health and medical response during disasters. ESAR-VHP registries allow volunteers' identities, licenses, credentials, accreditations, and hospital privileges to be verified in advance of an emergency, facilitating more rapid deployment.
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Administration for Strategic Preparedness and Response. (n.d.).
Starting an MRC Unit.
(Accessed 6/17/2024.) U.S. Department of Health and Human Services.
This webpage provides information on starting a Medical Reserve Corps (MRC) unit for those communities which don’t yet have one. The first step is to contact your local MRC Regional Liaison, and the webpage links to MRC unit registration criteria.
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Administration for Strategic Preparedness and Response. (2024).
MRC Updates and Reports.
U.S. Department of Health and Human Services.
This website contains recent reports from the Medical Reserve Corps, a national network of volunteers organized locally to serve their communities. It includes annual reports and overviews of the COVID-19 response.
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Medical Reserve Corps (MRC) units were created after the 9/11 terrorist attacks. This report describes how MRC units supported the local medical response to the COVID-19 pandemic by assisting with testing, vaccination and treatment, contact tracing, staffing call centers, and less traditional actions (e.g., delivering meals to those in isolation, and forming strike teams to serve a variety of clients including farm and factory workers, long-term care facilities, homebound individuals, and schools).
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This document defines four key functions for Volunteer Management: Recruit, coordinate, and train volunteers; Notify, organize, assemble, and deploy volunteers; Conduct or support volunteer safety and health monitoring and surveillance; Demobilize volunteers. Although written for public health departments, some of the tasks noted are also applicable to the development of healthcare facility volunteer plans.
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The author addresses the question of how best to enlist additional health care staff during disasters and emergencies, such as the COVID-19 pandemic. He covers the number and types of staff which will be needed, emergency and interstate licensing and credentialing, organizing teams, and the Emergency System for Advance Registration of Volunteer Health Professionals.
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In the early stages of the COVID-19 pandemic, New York City Health + Hospitals redeployed staff to meet patient care needs, training 20,000 staff members within two months. This article describes how the provider recruitment team used a volunteer provider database; partnered with LinkedIn, the NYC Medical Reserve Corps, and the Society of Critical Care Medicine; and reached out to local institutes of higher education and the NYC Health + Hospitals roster of recent retirees to increase the pool of volunteers.
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This document provides information on Medical Reserve Corps (MRC) core competencies and their four learning paths, eLearning for MRC volunteers, and the MRC training plan on the web platform MRC-TRAIN.
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This webpage provides information for managing volunteers in rural health care settings. It includes considerations for planning, engaging the community, recruiting, training, and deploying volunteers, and working with spontaneous volunteers in a response setting. It also highlights case studies, including volunteer responses after a windstorm and bomb cyclone.
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This article discusses ways to keep volunteers engaged in a program, namely: make them feel needed and appreciated; ask them to help in specific, actionable ways; inspire volunteers with the cause, not the organization; stay connected, and make sure communication channels go both ways; develop a community of volunteers; and show volunteers how they made a difference.
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The authors examined social/volunteer role identity and psychological processes that contribute to volunteering behaviors during COVID-19. They document significant positive relationships between volunteer role identity variables in graphs and tables, noting that nurturing these collective processes will "allow communities to harness their most important resource: people with a desire to help others.”
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Education and Training
CDC TRAIN. (2023).
CDC TRAIN.
(Free registration required.)
The Centers for Disease Control and Prevention offer numerous on-line courses on volunteer management, medical countermeasures, the Strategic National Stockpile, dispensing and vaccination clinics. Users should search by keyword to locate courses specific to their needs.
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The national Medical Reserve Corps (MRC) program hosts monthly webinars on a variety of topics geared towards MRC Coordinators and others interested in volunteer management (e.g., adapting to virtual work in COVID environment, recruiting and retaining volunteers, and managing spontaneous volunteers).
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This page describes the Medical Reserve Corps (MRC) program, reasons for volunteering, activities volunteers participate in, and explains how to find out more about becoming an MRC volunteer.
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National Association of County and City Health Officials. (n.d.).
Deployment & Post-Deployment.
(Free registration required. Accessed 6/17/2024.)
This course teaches volunteers what to expect both during and after deployment and in various stages.
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National Association of County and City Health Officials. (n.d.).
MRC Pre-Deployment.
(Free registration required. Accessed 6/17/2024.)
This course covers a variety of activities that an MRC volunteer can do to prepare for an activation or deployment. Course activities include: Training Requirements and Resources, Preparedness Activities, Administrative Activities, and Health and Safety.
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These slides are from a webinar that provided an overview of Mission Ready Packages (MRPs) and examples of potential MRPs that MRC units could develop based on their local community response needs and the volunteer capabilities within their unit.
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This document provides information on Medical Reserve Corps (MRC) core competencies and their four learning paths, eLearning for MRC volunteers, and the MRC training plan on the web platform MRC-TRAIN.
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This course covers leadership of teams of Medical Reserve Corps volunteers. It includes information on who is needed for unit composition, procedures for volunteer recruitment, and retaining and recognizing volunteers.
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This webpage includes links to resources from Massachusetts that support effective planning for safe operation of a volunteer management system based on the Incident Command System (ICS). In addition to a plan document, standard operating guide checklist, field guide, floor plan, and supply list, there is a four-part online training in how to plan for and manage a Volunteer Reception Center for spontaneous unaffiliated volunteers (SUVs).
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Incorporating Volunteers into Health Care Disaster Response
This webpage describes the Emergency System for Advance Registration of Volunteer Health Professionals (ESAR-VHP) program, which provides standards and guidelines to assist states with setting up standardized volunteer databases to support public health and medical response during disasters. ESAR-VHP registries allow volunteers' identities, licenses, credentials, accreditations, and hospital privileges to be verified in advance of an emergency, facilitating more rapid deployment.
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Administration for Strategic Preparedness and Response. (n.d.).
NDMS Teams of Responders.
(Accessed 6/17/2024.) U.S. Department of Health and Human Services.
Disaster Medical Assistance Teams (DMATs) are an asset of the National Disaster Medical System (NDMS) and are composed of professional and para-professional medical personnel, supported by pharmacists, logistical, and administrative staff that provide medical care during a disaster or other special events. The integration and use of federal personnel should be included in facility and coalition plans for staff surge capacity. Access this link for more information: https://aspr.hhs.gov/SNS/Pages/Disaster-Medical-Assistance-Teams.aspx
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This article contains information for psychologists who would like to volunteer in community disaster preparedness and response. It provides information on psychological first aid, expectations for disaster mental health training, understanding of emergency response infrastructure, and links to relevant organizations.
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This ASPR TRACIE tip sheet (which is part of a series) can help healthcare system planners incorporate issues related to security, volunteers, media affairs, and donations into their no-notice incident plans.
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This document defines four key functions for Volunteer Management: Recruit, coordinate, and train volunteers; Notify, organize, assemble, and deploy volunteers; Conduct or support volunteer safety and health monitoring and surveillance; Demobilize volunteers. Although written for public health departments, some of the tasks noted are also applicable to the development of healthcare facility volunteer plans.
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The authors surveyed health care staff to understand their willingness to work during and after a disaster. They found that 87% of respondents were willing to work after a mass casualty incident, though less were willing to work after a human-caused disaster when compared with a natural disaster. Conflicting emergency response obligations may also be a factor in whether health care workers are able to report to work after a large-scale emergency.
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This comprehensive document includes a range of concepts and considerations for hospitals related to volunteer management and use. The authors note that in the rare event that federal responders may be deployed to assist, the procedures described in this document can be tailored to help integrate them into a healthcare organization’s response operations.
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The author synthesized expert opinion on the feasibility of developing self-sustaining volunteer emergency response programs to perform tasks associated with radiation emergencies (e.g., population monitoring) and help in other ways at hospitals, community reception areas, and other areas.
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This document summarizes the presentations and discussions from a workshop focused on identifying “the key resources, tools, and opportunities necessary to support the development of a robust, scalable, and regularly engaged disaster health volunteer workforce” to meet the anticipated needs of the future.
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This document defines basic volunteer rights and responsibilities. These rights include: right to supervision, direction, and training; right to safe work environment; and right to clear expectations for volunteers.
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This webpage provides information on how health care providers can volunteer to support preparedness and response for radiation emergencies.
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This webpage provides information for managing volunteers in rural health care settings. It includes considerations for planning, engaging the community, recruiting, training, and deploying volunteers, and working with spontaneous volunteers in a response setting. It also highlights case studies, including volunteer responses after a windstorm and bomb cyclone.
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The authors of this short article discuss how spontaneous volunteers can be planned for and employed on-scene in the immediate aftermath of an incident. Volunteer typology and on-scene assessment/ triage of volunteer skills are also discussed.
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Legal Issues and Volunteers
This webpage provides information on which states have adopted the Uniform Emergency Volunteer Health Practitioners Act (UEVHPA), and which states have introduced legislation to do so. Links to the UEVHPA, a legislative information kit, and other resources are also available.
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Disaster responders can use the information on this webpage to stay abreast of the legal landscape in the jurisdictions they serve. Users can filter results by topics such as liability, licensure, scope of practice, and workers’ benefits to find applicable laws.
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This guide can be found under the Drills and Exercises section. The aim of this guide is to provide an overview of volunteers and liability, including: a summary of the law and liability, sources of liability protection (e.g., volunteer acts, and Good Samaritan laws), and an explanation of risk management as it relates to liability. Also included are resources that can help reduce the chance of liability.
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The author addresses the question of how best to enlist additional health care staff during disasters and emergencies, such as the COVID-19 pandemic. He covers the number and types of staff which will be needed, emergency and interstate licensing and credentialing, organizing teams, and the Emergency System for Advance Registration of Volunteer Health Professionals.
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Legal Aid Legal Aid Disaster Resource Center. (2024).
Home Page.
This website provides “legal resources and critical information for legal aid professionals, pro bono volunteers, and the disaster survivors they assist.”
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The authors discuss the application of the Emergency Management Assistance Compact (EMAC) for volunteer deployment; gaps in the tort liability and workers’ compensation coverage it offers; and how the Uniform Emergency Volunteer Health Practitioners Act and other provisions address the limitations of protections under EMAC.
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This webpage provides information on the Emergency Management Assistance Compact (EMAC), a congressionally mandated interstate mutual aid agreement that has been adopted by all 50 states, the District of Columbia, Puerto Rico, Guam, the U.S. Virgin Islands, and the Northern Mariana Islands. Under EMAC, state assets (supplies, equipment, and/or volunteers) may be deployed to a requesting state. Reimbursement, liability, compensation, and licensure issues are also addressed. The website has links to training and education resources, as well as a document library, and information on deployable resources. The “Learn about EMAC” menu provides helpful documents for those not familiar with the agreement and process.
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This webpage describes requirements for enlisting volunteers to help with disaster response when a health care organization’s emergency operations plan has been activated. The requirements include verifying the identity and licensure of volunteer practitioners and overseeing the services and care provided by these practitioners.
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This 1.5-hour course (while dated) provides a general overview of public health law in emergency preparedness. Legal questions relating to the use of medical or public health volunteers during emergencies are addressed.
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Lessons Learned
This report builds upon two previous Medical Reserve Corps (MRC) Network Profile reports, highlighting the impact the MRC program has had on the nation’s health and safety.
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Through a partnership between the American Red Cross (ARC) and Fayetteville (NC) State University, 110 nurses were able to complete training and become Disaster Health Service volunteers for ARC. Lessons were provided at no cost via online education and in-person or virtual simulation.
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This report details the successes and challenges associated with the deployment of Medical Reserve Corps volunteers during the response to Superstorm Sandy in 2012. The lessons learned related to communications are broadly applicable to the use of volunteers to support disaster response.
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The authors examined the effects of multi-modality training on DEMPS volunteers’ perceptions of the program. They found that “volunteers with multi-modal training who completed all 3 modes were significantly more likely to have positive attitudes about training, plan to continue as volunteers, and would recommend DEMPS to others.” This may have implications for other hospital systems developing similar programs.
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The Volunteer First Responder (VFR) program was developed in Israel to help manage mass casualty incident triage and evacuation. The authors share lessons learned from three incidents and found that VFRs were consistently the first to arrive on the scene and significantly helped with the health response in all settings. Note that compulsory military and medical training in Israel may affect generalizability.
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The authors surveyed new health care trainees across specialties to understand how their volunteer experiences during Hurricane Harvey affected burnout. More than half of those surveyed had volunteered. Volunteers had a greater sense of personal achievement, which may be because less burnt-out trainees are more likely to volunteer, or conversely, volunteering may have reduced burnout, stress, or trauma. The authors note the small sample size and call for additional, more robust studies in addition to educational programs and volunteer opportunities to address potential burnout among trainees.
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The authors discuss survey findings that suggest a gender difference in readiness to deploy, as well as a correlation between positive attitudes about training and deployment. The research could be used to inform training for volunteers, as well as policies to support female disaster volunteers.
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Lessons Learned: COVID-19
The authors describe the Medical Reserve Corps (MRC) response to COVID-19 on Vashon Island, a rural area located in the State of Washington. The MRC response on the island included public engagement, SARS-CoV-2 testing, contact tracing, vaccination, and community support and can serve as a model for other rural locations. The authors found that Puget Sound communities were protected by their geography, and that in conjunction with the volunteer MRC program, Vashon Island had the lowest cumulative COVID-19 case rate in the county.
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Medical Reserve Corps (MRC) units were created after the 9/11 terrorist attacks. This report describes how MRC units supported the local medical response to the COVID-19 pandemic by assisting with testing, vaccination and treatment, contact tracing, staffing call centers, and less traditional actions (e.g., delivering meals to those in isolation, and forming strike teams to serve a variety of clients including farm and factory workers, long-term care facilities, homebound individuals, and schools).
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The authors conducted a literature review to understand factors associated with student willingness to volunteer and preparedness for a disaster. Based on their review of pre-COVID-19 pandemic literature, they found that students would overwhelmingly be willing to volunteer but may not have received enough related education to be adequately and safely prepared to do so.
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In this article, the author shares how a program for more than 350 nursing students assigned to assist at a COVID-19 vaccination clinic served as an unusual circumstance that turned into a learning opportunity. Nursing faculty developed exercises which furthered students’ learning of real-world skills, such as patient assessment and infection control which will be important in their future careers.
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The authors surveyed 183 physicians from various specialties who volunteered to work on inpatient wards early in the COVID-19 pandemic to understand factors that affected their readiness for patient surge. Respondents noted the need for orientations (particularly around electronic medical records), balancing the workload, providing updates on evolving policies, ensuring the teams feel valued and have necessary tools, clear roles, and clear workflow as variables that impacted their readiness.
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The COVID-19 Vaccine Volunteer Project organized Johns Hopkins University students to volunteer through the Maryland Health Department, the Maryland Medical Reserve Corps (MRC), and local agencies to support the state’s vaccination program. This report includes information on university staffing, technology resources, volunteer recruitment, an organizational chart for the program, stages of volunteer engagement, and program development stages.
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In the early stages of the COVID-19 pandemic, New York City Health + Hospitals redeployed staff to meet patient care needs, training 20,000 staff members within two months. This article describes how the provider recruitment team used a volunteer provider database; partnered with LinkedIn, the NYC Medical Reserve Corps, and the Society of Critical Care Medicine; and reached out to local institutes of higher education and the NYC Health + Hospitals roster of recent retirees to increase the pool of volunteers.
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The authors designed a clinic for administration of COVID-19 vaccines, then conducted semi-structured interviews with clinic team leads and surveyed leads and volunteers to identify areas of improvement. Most respondents found the clinic safe for patients and volunteers, while 85% of interviewees reported that patient workflow was very efficient. Team members mentioned feeling gratitude for the opportunity, but also experienced burnout. The results can inform the design of future vaccination clinics that use volunteer staff.
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The authors evaluated a program in which medical students spoke with seniors by phone during the COVID-19 pandemic to prevent isolation and loneliness in this population. The results showed that medical students’ perceptions of older adults were positively influenced, and they were more likely to pursue a career involving this age group after participating. Older adults also valued the program.
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The authors used focus group discussions, one-on-one interviews, and email interviews to understand how COVID-19 affected volunteering in the United Kingdom. They found that factors associated with better recruitment and retention included being true to the original terms of the volunteer agreement, seeking permission from the volunteers before adjusting the terms, and consistent volunteer management and support.
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The authors organized interprofessional teams of health professions students to implement projects remotely for the University of Texas Medical Branch and Galveston County Health District during the COVID-19 pandemic. The authors provide examples of lessons learned as they transitioned to longer-term projects and found that university partnerships with county health departments can be beneficial for both the community and involved students.
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This webpage describes requirements for enlisting volunteers to help with disaster response when a health care organization’s emergency operations plan has been activated. The requirements include verifying the identity and licensure of volunteer practitioners and overseeing the services and care provided by these practitioners.
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The authors examined social/volunteer role identity and psychological processes that contribute to volunteering behaviors during COVID-19. They document significant positive relationships between volunteer role identity variables in graphs and tables, noting that nurturing these collective processes will "allow communities to harness their most important resource: people with a desire to help others.”
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The authors surveyed palliative care stakeholders to understand how the COVID-19 pandemic affected volunteering in related programs around the world. More than 300 organizations responded, 47.0% of which cared for people with COVID-19. The authors found there were decreases in the numbers of volunteers in patient and family-facing roles, while the volunteers tended to be younger. More than half reported that a decrease in volunteers impacted patient care and patient isolation. Future considerations for volunteering should consider virtual delivery, micro-volunteering, and appealing to younger volunteers.
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Medical Reserve Corps: Experiences from the Field
Administration for Strategic Preparedness and Response. (n.d.).
Starting an MRC Unit.
(Accessed 6/17/2024.) U.S. Department of Health and Human Services.
This webpage provides information on starting a Medical Reserve Corps (MRC) unit for those communities which don’t yet have one. The first step is to contact your local MRC Regional Liaison, and the webpage links to MRC unit registration criteria.
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This report highlights Medical Reserve Corps (MRC) activities during the first year of the COVID-19 pandemic, from January 1st, 2020, to December 31st, 2020. It includes statistics about the COVID-19 response broken down by the ten U.S. Department of Health and Services regions.
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This report covers the Medical Reserve Corps (MRC) response to the COVID-19 pandemic. It includes an outline of the report scope, statistics on numbers of MRC volunteers deployed, a breakdown of activities during each year of the pandemic, and the future of the MRC as a network still at work.
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This tool allows users to search by state, jurisdiction, or city to locate nearby Medical Reserve Corps units.
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Administration for Strategic Preparedness and Response. (2024).
MRC Updates and Reports.
U.S. Department of Health and Human Services.
This website contains recent reports from the Medical Reserve Corps, a national network of volunteers organized locally to serve their communities. It includes annual reports and overviews of the COVID-19 response.
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The authors describe the Medical Reserve Corps (MRC) response to COVID-19 on Vashon Island, a rural area located in the State of Washington. The MRC response on the island included public engagement, SARS-CoV-2 testing, contact tracing, vaccination, and community support and can serve as a model for other rural locations. The authors found that Puget Sound communities were protected by their geography, and that in conjunction with the volunteer MRC program, Vashon Island had the lowest cumulative COVID-19 case rate in the county.
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Medical Reserve Corps (MRC) units were created after the 9/11 terrorist attacks. This report describes how MRC units supported the local medical response to the COVID-19 pandemic by assisting with testing, vaccination and treatment, contact tracing, staffing call centers, and less traditional actions (e.g., delivering meals to those in isolation, and forming strike teams to serve a variety of clients including farm and factory workers, long-term care facilities, homebound individuals, and schools).
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The COVID-19 Vaccine Volunteer Project organized Johns Hopkins University students to volunteer through the Maryland Health Department, the Maryland Medical Reserve Corps (MRC), and local agencies to support the state’s vaccination program. This report includes information on university staffing, technology resources, volunteer recruitment, an organizational chart for the program, stages of volunteer engagement, and program development stages.
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The authors surveyed Medical Reserve Corps (MRC) volunteers in Mississippi to understand factors affecting their ability and willingness to volunteer. The survey found that 15% of MRC volunteers reported being able to deploy within 24 hours, and important factors for deployment decisions included risk to personal health, deployment length, and deployment area security.
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This document serves as a tool for MRC unit leaders to explore emergency response missions that they are able to support, understand how to align their capabilities with emergency response plans, develop Mission Ready Packages (MRPs), and use the MRP template to train and prepare volunteers for specific emergency response roles.
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This fact sheet provides information on the Medical Reserve Corps (MRC) Core Competencies, organized into 4 learning paths. These core competencies define the baseline level of knowledge and skills for all MRC volunteers. A detailed training plan based on these core competencies and learning paths may be found on the NACCHO MRC webpage, as well.
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This report provides information on Medical Reserve Corps (MRC) volunteer demographics and composition, best practices for volunteer recruitment, screening, communications, and training. It includes capabilities, responsiveness, funding, and future directions for the program. It also includes relevant case studies to illustrate how the MRC operates.
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This webpage for county and city health officials provides information on the national Medical Reserve Corps (MRC) program, and highlights NACCHO’s resources developed specifically to assist with deployment readiness for the MRC. It also covers MRC funding opportunities through NACCHO, regional workshops, and links to related resources.
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On the twentieth anniversary of the Medical Reserve Corps (MRC), this video provides background on the MRC and how its volunteers are serving their communities across the United States, from providing flu shots, COVID-19 vaccines, or responding to disasters.
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Students from the University of Kansas School of Pharmacy’s regional campus participated in the Medical Reserve Corps (MRC) to fulfill curricular requirements and the authors explored how MRC involvement affected educational outcomes and an understanding of the pharmacist’s role in public health. Survey findings indicated that participation improved understanding of their role in public health and the authors encourage continued and expanded student involvement with MRC.
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Plans, Tools, and Templates
This tool allows users to search by state, jurisdiction, or city to locate nearby Medical Reserve Corps units.
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This plan describes Arizona’s approach to coordinating the credentialing, verification, recruitment, activation, notification, deployment, movement, and demobilization of volunteers using its Emergency System for Advance Registration of Volunteer Health Professionals (ESAR-VHP) program. The plan structure and issues considered may be helpful to health care facilities in the development of plans to manage disaster volunteers.
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The purpose of this document is to “provide a common operational framework, including guidelines and checklists, to guide the deployment of disaster healthcare volunteers” across California during an emergency requiring medical resources. The deployment concepts in the manual may be helpful to volunteer managers in other states responsible for developing their own respective protocols for deployment of disaster healthcare volunteers. Access the related volunteer handbook here: https://emsa.ca.gov/wp-content/uploads/sites/71/2017/07/DHV_Volunteer_Handbook_2014_1.pdf
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This comprehensive document includes a range of concepts and considerations for hospitals related to volunteer management and use. The authors note that in the rare event that federal responders may be deployed to assist, the procedures described in this document can be tailored to help integrate them into a healthcare organization’s response operations.
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This document is a template policy for a hospital to use to accept volunteers when its emergency plan is activated, and process their credentials when they do not have staff privileges at that hospital.
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This document was developed by a NY State hospital group and identifies key planning and operational considerations for managing emergency volunteers in hospitals. It includes a planning checklist, templates for policies, guidance, and resources for integrating emergency volunteers during a medical surge event.
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This document (while dated) provides a tabletop exercise template to assist clinics with developing a plan to use registered healthcare professional volunteers from the LA County Disaster Healthcare Volunteer program during disasters. The guidance questions included may be referenced on their own for plan development.
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This guide provides Medical Reserve Corps (MRC) leaders the tools to bolster their team capabilities. Tools are included under three categories: Volunteer Management, Develop Volunteer Capabilities, and Develop Unit Capabilities.
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This plan template may be used by public health agencies or healthcare facilities to develop a Volunteer Reception Center Plan. The template includes Job Action Sheets and forms that may be used to process and credential spontaneous unaffiliated volunteers (SUVs).
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This disaster volunteer management plan can serve as a template for academic medical centers interested in using volunteers to help with disaster response. It includes information on protocols for non-emergency and emergency events, pre-deployment considerations, response to emergency activation in and out of state, and volunteer coordinator responsibilities. It also covers volunteer tracking and demobilization.
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This plan template can be tailored by emergency planners, incident commanders, and disaster volunteer groups, to help plan for and manage spontaneous volunteers. It may also be used as a general reference to guide development of a facility-specific volunteer plan.
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Volunteer Program Management
The resources on this webpage can help Medical Reserve Corps (MRC) members lead an MRC unit, recruit volunteers, report activities, and connect with other unit leaders.
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While based on Australian disaster management principles, the information in this manual can be used by others to help develop and operationalize policies that support spontaneous volunteers during emergencies. Links to case studies from around the world are provided in an appendix.
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The purpose of this document is to “provide a common operational framework, including guidelines and checklists, to guide the deployment of disaster healthcare volunteers” across California during an emergency requiring medical resources. The deployment concepts in the manual may be helpful to volunteer managers in other states responsible for developing their own respective protocols for deployment of disaster healthcare volunteers. Access the related volunteer handbook here: https://emsa.ca.gov/wp-content/uploads/sites/71/2017/07/DHV_Volunteer_Handbook_2014_1.pdf
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This resource describes the ISOTURE model, “a set of steps for organizations to help strengthen their volunteer programs and lead volunteers more effectively.” These steps are: Identification; Selection; Orientation; Training; Utilization; Recognition; and Evaluation and are a helpful framework for any organization developing a volunteer program.
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This quick reference describes principles for successfully managing a volunteer program in general: having comprehensive volunteer management tools; ensuring that recruitment is “purposeful;” maintaining long-term volunteer engagement and consistent communication; and utilizing varied methods for volunteer acknowledgement.
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This guidebook contains general guidance and five chapters on coordinating volunteers and supplies after a disaster, including how to approach unaffiliated volunteers, public information, messaging, and communications. An appendix containing logs, checklists, and tools to facilitate volunteer and donation management is also included.
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This guide provides Medical Reserve Corps (MRC) leaders the tools to bolster their team capabilities. Tools are included under three categories: Volunteer Management, Develop Volunteer Capabilities, and Develop Unit Capabilities.
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This webpage provides information for managing volunteers in rural health care settings. It includes considerations for planning, engaging the community, recruiting, training, and deploying volunteers, and working with spontaneous volunteers in a response setting. It also highlights case studies, including volunteer responses after a windstorm and bomb cyclone.
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This article discusses ways to keep volunteers engaged in a program, namely: make them feel needed and appreciated; ask them to help in specific, actionable ways; inspire volunteers with the cause, not the organization; stay connected, and make sure communication channels go both ways; develop a community of volunteers; and show volunteers how they made a difference.
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This guide provides information on managing digital volunteers, or those who provide social media support during a disaster, such as crowdsourcing, social media data analytics, or message amplification. Also included are strategies for developing a digital volunteer program strategy, recruiting volunteers, creating standard operating procedures, and creating a memorandum of understanding for the digital volunteer program.
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Agencies and Organizations
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