A Guide to Compassionate and Empathic Dialogue
Office of the Assistant Secretary for Preparedness and Response. (2021). A Guide to Compassionate and Empathic Dialogue. U.S. Department of Health and Human Services.
ASPR worked with the Americares Foundation, Puerto Rico Region, to develop this guide to help emergency response and recovery personnel engage effectively and empathically with their stakeholders in a multi-hazard environment. It includes an overview of the emotional phases of a disaster, the essential steps of offering compassionate and empathic communication, and supportive evidence-based information and resources. Also available in Spanish: https://files.asprtracie.hhs.gov/documents/guia-para-un-dialogo-compasivo-y-empatico-report.pdf