A Guide to Compassionate and Empathic Dialogue--Quick Reference Guide to Possible Scenarios
Office of the Assistant Secretary for Preparedness and Response. (2021). A Guide to Compassionate and Empathic Dialogue--Quick Reference Guide to Possible Scenarios. U.S. Department of Health and Human Services.
This flashcard can be used by call takers or those visiting with disaster survivors in person. It includes prompts for four specific situations: common conversations, conversation with vulnerable population members, conversations with a person in crisis, and conversation with a person at risk or in danger. This flashcard is based on the information found in the longer guide: https://files.asprtracie.hhs.gov/documents/guide-compassionate--and-empathic-dialogue-508.pdf. Also available in Spanish: https://files.asprtracie.hhs.gov/documents/flash-card-guia-para-un-dialogo-compasivo-y-empatico.pdf