What Goes Up Must Come Down A State-of-the-Art Electronic Health Record Downtime and Uptime Procedure in a Metropolitan Health Setting

The authors standardized a district-wide downtime procedure and implemented it during an eight-hour downtime. Data recovery was successful with the new procedure, and staff feedback showed 24 areas of possible improvement, including resource allocation, downtime artifacts, downtime support, and communication about when to begin downtime and uptime procedures.
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