Crisis Informatics in the Context of Social Media Crisis Communication Theoretical Models Taxonomy and Open Issues

The authors’ systematic review examined case studies on crisis communications and how widely social media is used by senders and receivers before, during, and after a disaster. They highlight related research challenges, including a relatively heavy focus on data gleaned from Twitter, algorithms complicated by bots and disinformation, and privacy issues, but emphasize the opportunity social media poses to organizations trying to reach affected community members in a crisis situation.