Reddy, M., Paul, S., Abraham, J. et al. (2009). Challenges to Effective Crisis Management: Using Information and Communication Technologies to Coordinate Emergency Medical Services and Emergency Department Teams. (Abstract only.) International Journal of Medical Informatics. 78(4):259-269.
This article describes study results outlining technological and communication issues between Emergency Medical Services (EMS) and Emergency Department (ED) teams. The authors note that the coordination of awareness, context, and workflow are key for next generation communication tools.