U.S. Department of Homeland Security. (2014). Using Social Media for Enhanced Situational Awareness and Decision Support. Virtual Social Media Working Group and DHS First Responders Group.
Emergency planners can use the guidance in this document to better understand the use of social media in developing situational awareness (e.g., monitoring, crowdsourcing, and intelligence gathering), and analyzing data (e.g., baseline vs. event detection, and trend analysis). Other sections discuss challenges associated with technology (e.g., the use of third-party platforms, lapses in time and space) and information (e.g., aggregating and filtering, verifying, and integrating).