Plotnick, L., Hiltz, S.R., Kushma, J., and Tapia, A. (2015). Red Tape: Attitudes and Issues Related to Use of Social Media by U.S. County-Level Emergency Managers. Proceedings of the ISCRAM 2015 Conference.
According to the authors, a 2014 survey indicated that only half of the county-level U.S. emergency managers who participated in a survey reported using social media. Many did not have formal social media policies; a quarter of the agencies who had policies were forbidden from using social media. The authors discuss these and other barriers, how social media is used by other agencies, and steps for improving its use.