Hadi, T. and Fleshler, K. (2016). Integrating Social Media Monitoring Into Public Health Emergency Response Operations. Disaster Medicine and Public Health Preparedness. 1-6.
The authors describe how they used social media monitoring during public health emergency responses in New York City, including Ebola and Legionnaire’s responses and for planned events. They offer concepts and implementations that can be applied to other agencies who want to build a social media monitoring team.