Bulson, J., Van Dyke, M., and Skibinski, N. (2017). Rebooting Healthcare Information Technology Downtime Management. (Abstract only.) Journal of Business Continuity & Emergency Planning.11(1):63-72.
The authors highlight the importance of managing technological incidents quickly and collaboratively with the facility's emergency preparedness department. They share a case study of a healthcare system in the Midwest where the IT and emergency preparedness departments partners to design a major incident management system based closely on the hospital incident command structure.