Soft Skills in Crisis Management for Responders

The goal of this 3-hour course is to equip participants with the skill set to provide effective emotional support to a person affected by a crisis. Though created for United Nations staff, it may be a valuable resource for other mental/behavioral health responders. It consists of six lessons: Principles of Effective Crisis Response; Assessment of Crisis Level; Crisis Reactions; Crisis Response Strategies and Techniques; Self Care for Crisis Responders; and Psychological First Aid.