Smith, W., Culley, L., Plorde, M., et al. (2001). Emergency Medical Services Telephone Referral Program: An Alternate Approach to Nonurgent 911 Calls *. Prehospital Emergency Care. 5(2): 174-180.
This study examines the effects of transferring nonurgent 911 calls to a telephone consulting nurse. Transferring 911 calls to a nurse line resulted in fewer BLS responses and no adverse patient outcomes, while maintaining high patient satisfaction.