U.S. Department of Veterans Affairs. (2020). Office of Mental Health and Suicide Prevention (OMHSP), Veterans Health Administration, Department of Veterans Affairs.
VA's Office of Mental Health and Suiicde Prevention continued to track, compile and evaluate administrative and qualitative data sources for specific mental health and suicide prevention programs, including inpatient, residential and outpatient services, as well as calls to the Veterans Crisis Line, throughout the pandemic. In May 2020, VHA provided over 1.1 million mental health telephone and televideo visits (over 82% of total mental health visits); more than 259,000 of these were televideo visits. This represents a complete shift compared to February data, where 85% of care was in-person care, leading the way for other VA healthcare services to make the change.