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To submit a request to the ASPR TRACIE Assistance Center (AC), please complete the Online Request Form below. All required fields are indicated with an asterisk (*). Once completed, click the Submit button at the end of the form to send in your request.

Please note that you will receive receipt of confirmation from an AC staff member within one business day of your request. The AC staff member will also inform you on the expected time it will take to fulfill your request.

The ASPR TRACIE AC hours are Monday-Friday, 9am-5pm (Eastern), excluding federal holidays. You may reach us by calling 1-844-5-TRACIE (587-2243) or by sending an email to

IMPORTANT NOTE: If you need assistance with an active disaster or emergency, please contact your local jurisdictional Emergency Operations Center or the HHS Secretary's Operations Center. ASPR TRACIE is staffed during normal business hours and is for routine requests for assistance only.

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