Local Emergency Management's Use of Social Media during Disasters A Case Study of Hurricane Irma
Connolly Knox, C. (2022). Local Emergency Management's Use of Social Media during Disasters: A Case Study of Hurricane Irma. (Abstract only.) Disasters. (Online ahead of print.).
A qualitative analysis of 26 after action reports on Hurricane Irma and focus group sessions helped the author determine challenges associated with using social media after a disaster (e.g., capacity, technical issues, inconsistent messaging, one- versus two-way communication, and timing). The author highlights lessons learned, challenges, and recommendations for future research.