Planning for Hospital Utility Failures and Recovery
Stymiest, D. (2017). Planning for Hospital Utility Failures and Recovery.
The author discusses the Center for Medicare & Medicaid Services’ requirements for utilities and operational infrastructure in a hospital, describing the importance of redundancies, and how to respond after a utility failure. The author provides examples of key hospital systems and potential failure points, and defines organizational memory, which is knowledge passed on from staff to newcomers, and its role in responding to utility failures.