Trauma-Informed Leadership in Quality Improvement What We Learned From Practicing in a Pandemic

During the pandemic, the authors note that clinics serving children and youth with special/medically complex health care needs were particularly negatively affected and found themselves having to pivot to telehealth and other options to provide real-time care. The article describes the nature of the trauma associated with the pandemic and how trauma-informed care was found to improve patient outcomes and boost clinician and staff wellness and retention.