A Randomized Controlled Trial Evaluating the Effects of Nurse-led Triage of 911 Calls

Wilson, K., Johnson, R., Hatzimasoura, C., et al. (2024). A Randomized Controlled Trial Evaluating the Effects of Nurse-led Triage of 911 Calls. (Abstract only.) Nature Human Behavior. 8: 1276–1284.
This article discusses the successes and challenges experienced since connecting non-emergent 911 callers to triage nurses into Washington, DC’s 911 Call Center in 2018. A study of one year of data found that (non-disaster) ambulance dispatch and transport dropped by nearly 40% and 30% respectively. An older case study is available here: https://www.annemergmed.com/article/S0196-0644(18)31164-8/fulltext .
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