Research Priorities to Expand Virtual Care Access for Patients in the Veterans Affairs Health Care System

This article highlights consensus recommendations from the Access Workgroup of the 2022 Veterans Affairs Virtual Care State-of-the-Art Conference. While considered a national leader in telehealth, the workgroup noted gaps in ensuring fair, high-quality virtual care access, particularly for rural Veterans, older adults, and those with socioeconomic or digital challenges. The authors list six priorities for additional research, including optimizing Veterans’ access to virtual care, creating standardized virtual care metrics, customizing technology to address access challenges, and identify strategies to boost patient and clinician adoption of virtual care.