Donahue, A. and Tuohy, R. (2006). Lessons We Don't Learn: A Study of the Lessons of Disasters, Why We Repeat Them, and How We Can Learn From Them. Homeland Security Affairs. 2(4).
The authors conducted a qualitative study and share anecdotal evidence suggesting communication mistakes (e.g., interoperability, infrastructure issues) are still being repeated, incident after incident. Suggestions for improvement on a variety of disaster-related topics are included.