Medford-Davis, L. and Kapur, B. (2014). Preparing for Effective Communications during Disasters: Lessons from a World Health Organization Quality Improvement Project. International Journal of Emergency Medicine. 7:15.
This article describes a World Health Organization Quality Improvement Study for disaster communications. Findings include the need for employee listservs, international media contacts, pre-written public service announcements in multiple languages on questions that frequently arise during disasters, and a central database that can house this information.