U.S. Department of Homeland Security. (2016). From Concept to Reality: Operationalizing Social Media for Preparedness, Response and Recovery. Virtual Social Media Working Group and DHS First Responders Group.
The authors explain how responders can use social media to facilitate decision making during fast-paced disaster responses. Sections on operationalizing social media into incident command, the long-term use of social media, and challenges associated with using social media can help planners form their agency’s policies. Case studies are provided at the end of the report.