Straub, F., Cambria, J., Castor, J., et al. (2017). Rescue, Response, and Resilience: A Critical Incident Review of the Orlando Public Safety Response to the Attack on the Pulse Nightclub. Office of Community Oriented Policing Services.
This comprehensive report describes the unified response the City of Orlando carried out during and after the Orlando Pulse nightclub attack. While slightly more focused on law enforcement, the report shares numerous lessons learned from several perspectives, including: leadership and relationships; media and public information (e.g., the use of social media and the importance of having one organization responsible for sharing information via one platform); and community engagement and relationships.