Rubin, G.J., Chowdhury, A., and Amlôt, R. (2012). How to Communicate with the Public About Chemical, Biological, Radiological, or Nuclear Terrorism: A Systematic Review of the Literature. Biosecurity and Bioterrorism. 10(4):383-95.
The authors reviewed 33 peer-reviewed studies that assessed communication strategies or information needs using hypothetical CBRN scenarios or in actual CBRN incidents to identify in advance what people would want to know, where they would get information from, and how messages should be presented. These strategies are critical for ensuring that affected individuals get to the right place at the right time to receive assessment and interventions.