Administration for Community Living. (2015). Emergency Preparedness and Response: Model Policies and Procedures for State Long-Term Care Ombudsman Programs. U.S. Department of Health and Human Services.
This document can help state Long-Term Care Ombudsman programs develop policies and procedures regarding emergency preparedness. While Long-Term Care Ombudsman programs are not first responders, they can play an important role in emergency planning and response. These programs can resolve complaints, protect rights, and promote access to services for residents before, during, and after emergencies and disasters.