Prue, C., Lackey, C., Swenarski, L., and Gantt, J. (2003). Communication Monitoring: Shaping CDC’s Emergency Risk Communication Efforts. (Abstract only.) Journal of Health Communication 8(3 supp 1): 35 - 49.
This article details how the Centers for Disease and Prevention modified their media monitoring system after the 9/11 incident and the anthrax incidents that followed.