Topic Collection Cover Page

Workplace Violence
Topic Collection
November 15, 2023

Topic Collection: Workplace Violence

Healthcare workplace violence has been increasing at an alarming rate. Many healthcare workers face threats on a regular basis, and while most healthcare organizations have a zero-tolerance policy, incidents still occur. Workplace violence may occur with minimal or no advanced notice and can have devastating consequences. It is vitally important for emergency planners to have policies and procedures to prevent, mitigate, respond, and recover from incidents of workplace violence. Healthcare settings have unique vulnerabilities and obligations to patients and the public which require careful planning, education, and exercising. The resources in this Topic Collection highlight some of the most current information and guidance that can assist staff (e.g., emergency managers, security, human resources, clinical leaders, and risk managers) tasked with developing and maintaining workplace violence prevention programs and other guidelines to ensure the resiliency of their facilities. Additional information can be found in the Active Shooter and Explosives Topic Collection. 

Each resource in this Topic Collection is placed into one or more of the following categories (click on the category name to be taken directly to that set of resources). Resources marked with an asterisk (*) appear in more than one category.

Sections Navigation

Toggle Open/Close

Must Reads

ASPR TRACIE. (2022). Strategies for Healthcare Workplace Violence Prevention: Risk Assessment and De-Escalation.
Speakers highlighted the issue, explained recent changes in The Joint Commission's workplace violence standards, and demonstrated some examples that can be used in real-world situations in this webinar.
Rate:
Favorite:
1
You must Login to add a comment
  • This item doesn't have any comments
Centers for Disease Control and Prevention. (2021). Online Workplace Violence Prevention Course for Nurses.
This short course is based on Occupational Safety and Health Administration guidance and can help healthcare providers understand, prevent, prepare for, and respond to workplace violence. Participants can earn continuing education credits.
Rate:
Favorite:
1
You must Login to add a comment
  • This item doesn't have any comments
Critical Incident Response Group, National Center for the Analysis of Violent Crime. (2002). Workplace Violence: Issues in Response. U.S. Department of Justice, Federal Bureau of Investigation.
This report highlights findings from a “Violence in the Workplace” symposium which featured representatives from law enforcement, private industry, government, law, labor, professional organizations, victim services, the military, academia, mental health, and others.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Division of Workers’ Compensation and Workplace Safety. (n.d.). Health Care Facilities and Workplace Violence Prevention. (Accessed 10/22/2021.) Texas Department of Insurance.
This brochure can increase healthcare facility employee and employer awareness of the risk factors for violence in these settings. The brochure also includes strategies for reducing exposure to risks.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Huddy, J. (2021). Violence in the Emergency Department: Strategies for Prevention and Response.
Violence in healthcare facilities presents a growing and significant challenge to patients, providers, support staff, and visitors. Hospital emergency departments (EDs)—where doors are always “open”—are frequently the site of violence, which is either carried over from external conflict or perpetrated by patients (and/or their loved ones) against healthcare workers. This article highlights variables that contribute to challenging situations and strategies hospitals can use to prevent them, keeping patients and staff as safe as possible.
Rate:
Favorite:
1
You must Login to add a comment
  • This item doesn't have any comments
Larkin, H. (2021). Navigating Attacks Against Health Care Workers in the COVID-19 Era. Journal of the American Medical Association. 325(18): 1822-1824.
The author examines potential reasons behind the increase in violence against healthcare workers during the pandemic, including staffing shortages, visitor restrictions, and “changes in their patient population.” The author also reiterates the importance of reporting and the potential for technology to be used to help prevent healthcare violence.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Missouri Hospital Association. (2018). Broadening the Culture of Safety: Addressing Workplace Violence.
This issue of Trajectories focuses on workplace violence in healthcare settings. The authors describe findings from a fall 2017 listening tour with Missouri Hospital Association groups who noted their top threats and themes for future consideration. The rest of the issue covers regulatory and programmatic topics, statistics related to the role of security in a healthcare facility, mitigation tools, and promoting a culture of safety.
Rate:
Favorite:
1
You must Login to add a comment
  • This item doesn't have any comments
Morken, T., Johansen, I. and Alsaker, K. (2015). Dealing with Workplace Violence in Emergency Primary Health Care: A Focus Group Study. BMC Family Practice. 16:51.
This study explores how emergency primary health care organization personnel have dealt with threats and violence in the workplace.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Occupational Safety and Health Administration. (n.d.). Workplace Violence Prevention - Health Care and Social Service Workers. (Accessed 10/22/2021.) U.S. Department of Labor.
This presentation provides an overview of the Guidelines for Preventing Workplace Violence for Health Care and Social Service Workers published by the Occupational Safety and Health Administration (“OSHA 3148”). (Note: topics are listed alphabetically; users must scroll down to access workplace violence resources.)
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Occupational Safety and Health Administration. (2015). Guidelines for Preventing Workplace Violence for Healthcare and Social Service Workers. U.S. Department of Labor.
This document is an update of the Occupational Safety and Health Administration’s 1996 and 2004 voluntary guidelines for preventing workplace violence for healthcare and social service workers.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Occupational Safety and Health Administration. (2015). Workplace Violence. U.S. Department of Labor.
This website provides information on the extent of violence in the workplace, assessing the hazards in different settings and developing workplace violence prevention plans for individual worksites.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Shulman, A. (2020). Mitigating Workplace Violence via De-Escalation Training.
This document provides an overview of several de-escalation frameworks and models used to measure aggression.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Sole Brito, C. and Hasselmann, A. (2021). Trends, Policies, and Protocols Related to Healthcare Workplace Violence.
This article provides an overview of workplace violence, highlights risk factors that contribute to healthcare workplace violence, and summarizes related legislation and policies. It also highlights strategies and guidance healthcare staff and security partners can incorporate into their coordinated healthcare workplace violence plans.
Rate:
Favorite:
1
You must Login to add a comment
  • This item doesn't have any comments
Stene, J., Larson, E., Levy, M., et al. (2015). Workplace Violence in the Emergency Department: Giving Staff the Tools and Support to Report. The Permanente Journal. 19(2).
This research study examines the results of a workgroup that developed a workplace violence survey and reporting tool.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Stephens, W. (2019). Violence Against Healthcare Workers: A Rising Epidemic. The American Journal of Managed Care.
The author describes the issue and explains that it is often unreported by healthcare workers. The causes, frequency, and effect of verbal and physical violence are also discussed, followed by strategies for evaluating high-risk patients and reducing workplace violence.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
The Joint Commission. (2018). Physical and Verbal Violence Against Healthcare Workers. Sentinel Event Alert, Issue 59.
The Joint Commission defines what types of violent incidents constitute “sentinel events,” provides an overview of prevalence of healthcare workplace violence, lists “contributing factors” (e.g., long wait times, gang activity, and understaffing), and lists seven actions that healthcare organizations should address in their workplace violence prevention plans.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
The Joint Commission. (2022). Workplace Violence Prevention Resources.
This webpage provides links to The Joint Commission's resources on workplace violence and their new/updated standards (as of 2022).
Rate:
Favorite:
1
You must Login to add a comment
  • This item doesn't have any comments
Trotto, S. (2014). Workplace Violence in Health Care. Safety and Health Magazine.
The author discusses workplace violence in healthcare settings and provides an overview of proposed legislation to protect healthcare workers.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
U.S. Department of Health and Human Services, Office of the Assistant Secretary for Preparedness and Response. (2017). Active Shooter Planning and Response in a Healthcare Setting.
This document provides active shooter guidance tailored specifically to the healthcare setting.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
U.S. Department of Labor. (n.d.). Department of Labor Workplace Violence Program. (Accessed 10/22/2021.)
This document comprehensively describes the Department of Labor’s Workplace Violence Program including policies and procedures, identification, prevention and response.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
U.S. Department of Labor (2015). Guidelines for Preventing Workplace Violence for Healthcare and Social Service Workers.
The Occupational Safety and Health Administration lists violence prevention guidelines for the following healthcare settings: hospitals, residential and non-residential treatment, community care, and field work. The authors of the report also list the five “building blocks” for developing an effective prevention program: management commitment and employee participation; worksite analysis; hazard prevention and control; safety and health training; and recordkeeping and program evaluation.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Zeller, S. (2015). Understanding Agitation: De-Escalation.
In this short video, Dr. Scott Zeller demonstrates how to speak with an agitated patient to provide comfort and reassurance. He also compares the level of time and other resources needed to de-escalate versus restrain (and sedate) a patient, highlighting that many assaults could be avoided by using de-escalation techniques.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments

Education and Training

* ASPR TRACIE. (2022). Strategies for Healthcare Workplace Violence Prevention: Risk Assessment and De-Escalation.
Speakers highlighted the issue, explained recent changes in The Joint Commission's workplace violence standards, and demonstrated some examples that can be used in real-world situations in this webinar.
Rate:
Favorite:
1
You must Login to add a comment
  • This item doesn't have any comments
Association of Healthcare Emergency Preparedness Professionals. (2022). Active Shooter/Active Threat Resources for Healthcare Facilities.
This webpage provides links to training videos, webinars, and other resources that can help healthcare facility staff prepare for, respond to, and recover from active shooter situations in their facilities and communities.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Centers for Disease Control and Prevention. (2021). Online Workplace Violence Prevention Course for Nurses.
This short course is based on Occupational Safety and Health Administration guidance and can help healthcare providers understand, prevent, prepare for, and respond to workplace violence. Participants can earn continuing education credits.
Rate:
Favorite:
1
You must Login to add a comment
  • This item doesn't have any comments
Colling, R. and York, T. (2010). Hospital and Healthcare Security, Fifth Edition. (Book available for purchase.)
This book addresses issues related to healthcare and hospital security, including organization and staffing, management and supervision, training, security force deployment and patrol activities, physical security safeguards, parking control and security, and emergency preparedness.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Emergency Preparedness Bureau, Massachusetts Department of Public Health. (2014). Armed! Are You Ready-Hospital EP Training.
This video includes scenarios and planning and response considerations for armed shooter situations in healthcare facilities.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Garrett, T. (2013). Safety in the Workplace. Alabama Department of Public Health.
This webinar is geared toward healthcare professionals. The speaker discusses how to identify potential risk factors in the work setting and develop a response plan in the event of a violent situation.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Health Care Association of New Jersey. (2014). LTC Shots Fired Tabletop Exercise Situation Manual.
This tabletop exercise can help healthcare facility executives and team members address key active shooter issues through a series of facilitated discussions. The completed Situation Manual contains detailed objectives, scenario information, and discussion questions that may be referenced by other organizations when designing a similar exercise.
Rate:
Favorite:
1
You must Login to add a comment
  • This item doesn't have any comments
Maguire, B., Gerard, D., Cormier, S., et al. (2021). Changing Threat Environment for EMS and Fire Personnel in the US. International Association of EMS Chiefs.
This two-hour webinar features speakers discussing the challenges, problem, and policy responses specific to violence against against first responders (including how the risk has recently increased for fire and medical first responders(
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Mount Sinai (NY) Health System. (2020). Armed Intruder/Active Shooter Training Module.
This free short training module provides healthcare providers and other staff with an overview of strategies and protocols for an armed intruder/active shooter incident. Speakers describe the "run-hide-fight" and "secure-preserve-fight" approaches and share "Stop the Bleed" basics, a video for how to apply a tourniquet, and resources for managing stress. Though this training was created by the Mount Sinai health system, it is applicable to other healthcare providers and healthcare systems.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
* Occupational Safety and Health Administration. (2015). Workplace Violence. U.S. Department of Labor.
This website provides information on the extent of violence in the workplace, assessing the hazards in different settings and developing workplace violence prevention plans for individual worksites.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Shulman, A. (2020). Mitigating Workplace Violence via De-Escalation Training.
This document provides an overview of several de-escalation frameworks and models used to measure aggression.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
* The Joint Commission. (2022). Workplace Violence Prevention Resources.
This webpage provides links to The Joint Commission's resources on workplace violence and their new/updated standards (as of 2022).
Rate:
Favorite:
1
You must Login to add a comment
  • This item doesn't have any comments
Zeller, S. (2015). Understanding Agitation: De-Escalation.
In this short video, Dr. Scott Zeller demonstrates how to speak with an agitated patient to provide comfort and reassurance. He also compares the level of time and other resources needed to de-escalate versus restrain (and sedate) a patient, highlighting that many assaults could be avoided by using de-escalation techniques.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments

Emergency Medical Services/Prehospital Resources

Grange, J.T., and Corbett, S.W. (2002). Violence Against Emergency Medical Services Personnel. (Abstract only.) Prehospital Emergency Care. 6(2): 186-190.
An analysis of more than 4,000 calls in one month showed that some sort of violence occurred in close to 9% of encounters, half of which was directed at prehospital care providers. The authors stress the need for training, protective gear, and protocols for dealing with violent situations.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Kirkwood, S., and Teitsort, K. (2012). Violence Against EMS Providers: What Can We Do About It? EMSWorld.
The authors provide an overview of violence against emergency medical services providers. They stress the need for: better reporting; changes in organizational culture to make it more acceptable to report; and changes in training responders on how to protect themselves from violent individuals.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Munding, H. (2006). Violence Against Firefighters: Angels of Mercy Under Attack. United States Fire Association.
The author conducted a literature review (and a local survey) on the nature of violence against firefighters and provides a variety of suggestions for training and standard operating procedures.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
O’Meara, P., Maguire, B., and O’Neill, B. (2019). Protecting EMS Personnel from Assault. Journal of Emergency Medical Services.
In this article, the authors share data on the prevalence of violence against EMS personnel, potential interventions, risks associated with interventions, and recommendations based on research and input from 600 paramedics from 13 countries.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
* Schmeitz, C., Barten, D., van Barneveld, K., et al. (2022). Terrorist Attacks Against Emergency Medical Services: Secondary Attacks are an Emerging Risk. (Abstract only.) Prehospital Disaster Medicine. (Online ahead of print: 1–7.).
The authors reviewed data from the Global Terrorism Database to better understand documented terrorist attacks against emergency medical services between 1970 to 2019. Global incidents have increased in the past decade, with areas in Middle East & North Africa and South Asia listed as the most frequently affected regions. Nearly half of attacks were a result of bombings and explosions, followed by armed assaults (35.3%).
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Taylor, J.A., Davis, A.L., Barnes, B., et al. (2015). Injury Risks of EMS Responders: Evidence from the National Fire Fighter Near-Miss Reporting System. BMJ Open. 5(6).
The authors reviewed 769 "non-fire emergency event" reports from the data system and categorized them. The most frequent emergency medical call was made for assaults, primarily by someone wielding a firearm.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments

Healthcare Settings

ASPR TRACIE. (2023). Buffalo Strong: Response and Recovery to an Active Shooter Incident.
Kyra Krepin (MS, MN-CEM) shares her experiences responding to the active shooter incident at Buffalo Crossroads (in Allina, Minnesota) in February 2021. She also shares lessons learned from a health care setting perspective and recommendations for incorporating them.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
* ASPR TRACIE. (2024). On-Campus Health Care Facility Armed Assailant Planning Considerations.
Health care planners can use this checklist to help prepare their facilities to mitigate, respond to, and recover from an active shooter or armed assailant situation on campus.
Rate:
Favorite:
1
You must Login to add a comment
  • This item doesn't have any comments
Beech, B., and Leather, P. (2005). Workplace Violence in the Health Care Sector: A Review of Staff Training and Integration of Training Evaluation Models. Aggression and Violent Behavior. 11(1): 27-43.
The authors discuss: workplace violence in healthcare settings, the extent of the problem, the importance of staff training, key training content, and models of training evaluation.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Briscoe, B., Vasan, P., and Jorgensen, J. (2019). Nurses Under Attack: Violence Is Getting Worse in Hospitals.
This article shares experiences of healthcare workers in North Carolina who have been subject to violence at the hands of their patients. Photographs and video are included.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
* California Hospital Association. (2017). Planning for Active Shooter Incidents.
This webpage provides two pages of links to resources that can help hospitals and other healthcare facilities plan for active shooter incidents. It includes a checklist, plans, guidelines, educational videos, and other materials. Note: On this webpage, please review the Active Shooter Planning and Response in a Health Care Setting Guidance 2017. Hostage situations are addressed throughout the document, and specific procedures are outlined starting on page 93.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
* Cheng, K. (2018). How to Prepare for and Survive a Violent Patient Encounter. Family Practice Management. 25(6): 5-10.
The author uses a case study to highlight contributing factors to workplace violence, lists safety and prevention tips, and discusses considerations for planning for and responding to violent patient encounters.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Conner, D. (2018). Violence and Security in Skilled Nursing/Assisted Care Facilities. The International Association for Healthcare Security and Safety.
In this report, the author explores violence in long-term care facilities, perpetrated against other residents and staff. The author lists strategies for mitigating security challenges to prevent violence and other crimes (e.g., theft from residents and staff).
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
* Coutré, L. (2019). Healthcare Workers Face Violence “Epidemic”. Modern Healthcare.
The author describes findings from interviews with healthcare executives from Ohio who referred to healthcare workplace violence as an “epidemic” and describe confiscating high numbers of weapons from patients and visitors in recent years. Those systems were considering metal detectors, de-escalation training, and apps for personnel to use to notify others they are safe or in dangerous situations.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Critical Incident Response Group, National Center for the Analysis of Violent Crime. (2002). Workplace Violence: Issues in Response. U.S. Department of Justice, Federal Bureau of Investigation.
This report highlights findings from a “Violence in the Workplace” symposium which featured representatives from law enforcement, private industry, government, law, labor, professional organizations, victim services, the military, academia, mental health, and others.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Gillespie, G.L., Gates, D.M., Kowalenko, T., et al. (2014). Implementation of a Comprehensive Intervention to Reduce Physical Assaults and Threats in the Emergency Department. (Abstract only.) Journal of Emergency Nursing. 40(6): 586-591.
The authors measured the effectiveness of a workplace violence reduction program against emergency department workers. While their original hypothesis was not supported, two intervention sites did see significant decreases in violence.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Gomaa, A., Tapp, L., Luckhaupt, S. et al. (2015). Occupational Traumatic Injuries Among Workers in Health Care Facilities — United States, 2012–2014. Morbidity and Mortality Weekly Report (MMWR).
This article examines occupational injuries in the health care sector including those injuries resulting from workplace violence.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Huddy, J. (2016). Design Considerations for a Safer Emergency Department.
The author discusses safety and security specific to walk‐in/public areas, emergency medical system entry points, forensic patients, general emergency department care areas, and patients with behavioral health issues.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
* Huddy, J. (2021). Violence in the Emergency Department: Strategies for Prevention and Response.
Violence in healthcare facilities presents a growing and significant challenge to patients, providers, support staff, and visitors. Hospital emergency departments (EDs)—where doors are always “open”—are frequently the site of violence, which is either carried over from external conflict or perpetrated by patients (and/or their loved ones) against healthcare workers. This article highlights variables that contribute to challenging situations and strategies hospitals can use to prevent them, keeping patients and staff as safe as possible.
Rate:
Favorite:
1
You must Login to add a comment
  • This item doesn't have any comments
Judy, K., and Veselik, J. (2009). Workplace Violence: A Survey of Paediatric Residents. Occupational Medicine. 59(7): 472-475.
The authors surveyed 25 U.S. pediatric residency program directors to determine the prevalence of workplace violence in pediatric residency training programs.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Karlsson, N., Markkanen, P., Kriebel, D., et al. (2019). Home Care Aides' Experiences of Verbal Abuse: A Survey of Characteristics and Risk Factors. Occupational and Environmental Medicine. 76(7): 448-454.
The authors reviewed survey data from 954 home healthcare aids and found that risk factors for verbal abuse include working with clients with dementia and working in homes with limited physical space. They also found that those who reported verbal abuse were 11 times as likely to report physical abuse.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Kelen, G.D., Catlett, C.L., Kubit, J.G., and Hsieh, Y.H. (2012). Hospital-Based Shootings in the United States: 2000 to 2011. (Abstract only.) Annals of Emergency Medicine. 60(6):790-798.
The authors analyzed reports on acute care hospital shooting events in the U.S. from 2000-2011 and found 154 incidents in 40 states, resulting in 235 injured or dead victims. They provide additional demographic data (e.g., perpetrator characteristics, location of shooting).
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Kowalenko, T., Cunningham, R., Sachs, C.J., et al. (2012). Workplace Violence in Emergency Medicine: Current Knowledge and Future Directions. (Abstract only.) Journal of Emergency Medicine. 43(3):523-31.
The authors reviewed literature on emergency department workplace violence and found that staff face higher risk of physical assaults compared to other health settings. They offer suggestions for preventing and reducing violent incidents.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Kumari, A., Kaur, T., Ranjan, P., et al. (2020). Workplace Violence Against Doctors: Characteristics, Risk Factors, and Mitigation Strategies. Journal of Postgraduate Medicine. 66(3): 149-154.
The authors reviewed literature between 2000 and 2019 that covered healthcare violence across the world. They created a classification scheme that ranked violence according to severity; examined risk factors, the issue of under-reporting, and the impact of workplace violence on staff; and reviewed interventions and areas to focus on when developing mitigation strategies.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Larkin, H. (2021). Navigating Attacks Against Health Care Workers in the COVID-19 Era. Journal of the American Medical Association. 325(18): 1822-1824.
The author examines potential reasons behind the increase in violence against healthcare workers during the pandemic, including staffing shortages, visitor restrictions, and “changes in their patient population.” The author also reiterates the importance of reporting and the potential for technology to be used to help prevent healthcare violence.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
MESH Coalition. (2014). Responding to an Active Shooter in a Healthcare Setting.
This video provides information on preparing for and responding to an active shooter event in a healthcare setting.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Missouri Hospital Association. (2018). Broadening the Culture of Safety: Addressing Workplace Violence.
This issue of Trajectories focuses on workplace violence in healthcare settings. The authors describe findings from a fall 2017 listening tour with Missouri Hospital Association groups who noted their top threats and themes for future consideration. The rest of the issue covers regulatory and programmatic topics, statistics related to the role of security in a healthcare facility, mitigation tools, and promoting a culture of safety.
Rate:
Favorite:
1
You must Login to add a comment
  • This item doesn't have any comments
Morken, T., Johansen, I. and Alsaker, K. (2015). Dealing with Workplace Violence in Emergency Primary Health Care: A Focus Group Study. BMC Family Practice. 16:51.
This study explores how emergency primary health care organization personnel have dealt with threats and violence in the workplace.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Motzer, E. and Smock, W. (2010). “Active Shooter” Safety Guidelines For Healthcare Campuses.
The authors provide active shooter planning guidance under five main categories: Pre-Incident Prevention and Preparation, Management During and Incident, Post Event Management, Safety Tips for Personnel and Additional Resources.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Newton, E. (n.d.). Hospital Violence Active Shooter. (Accessed 10/22/2021.)
This speaker defines active shooter incidents, illustrates the problem with recent data, outlines the planning process for hospitals, and shares information related to active shooter exercises—general and specific to her healthcare organization. (Copy and paste this link into your browser to access the PPT presentation: http://www.wsha.org/wp-content/uploads/Disaster-Readiness-5-27-Active-Shooter-Eileen-Newton.pptx)
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Occupational Safety and Health Administration. (n.d.). Workplace Violence Prevention - Health Care and Social Service Workers. (Accessed 10/22/2021.) U.S. Department of Labor.
This presentation provides an overview of the Guidelines for Preventing Workplace Violence for Health Care and Social Service Workers published by the Occupational Safety and Health Administration (“OSHA 3148”). (Note: topics are listed alphabetically; users must scroll down to access workplace violence resources.)
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Papa, A. and Venella, J. (2013). Workplace Violence in Healthcare: Strategies for Advocacy. The Online Journal of Issues in Nursing 18(1): Manuscript 5.
This article provides a brief overview of workplace violence, and discusses the settings where it often occurs. The authors examine the direct and indirect financial impact of workplace violence (e.g., jury awards for injuries; staff turnover rates, and increased requests for medical leaves) and suggest legislative advocacy, workplace policy, and education strategies for countering violence in the workplace.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Peek-Asa, C., Casteel, C., Veerasathpurush, A., et al. (2007). Workplace Violence and Prevention in New Jersey Hospital Emergency Departments. (Abstract only.) Journal of Occupational and Environmental Medicine. 49: 756-763.
This report highlights workplace violence prevention programs in 50 emergency departments in New Jersey hospitals. The authors identified several challenges, including uncoordinated surveillance of workplace violence events and unsatisfactory interactions between nursing staff and security personnel.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Pompeii, L., Benavides, E., Pop, O., et al. (2020). Workplace Violence in Outpatient Physician Clinics: A Systematic Review. (Abstract only.) International Journal of Environmental Research and Public Health. 17(18): 6587.
The authors reviewed the literature on workplace violence in outpatient clinics and found the most common type of abuse was verbal, followed by threat of assault, bullying, physical assault, and sexual harassment/assault.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
* Sole Brito, C. and Hasselmann, A. (2021). Trends, Policies, and Protocols Related to Healthcare Workplace Violence.
This article provides an overview of workplace violence, highlights risk factors that contribute to healthcare workplace violence, and summarizes related legislation and policies. It also highlights strategies and guidance healthcare staff and security partners can incorporate into their coordinated healthcare workplace violence plans.
Rate:
Favorite:
1
You must Login to add a comment
  • This item doesn't have any comments
Stene, J., Larson, E., Levy, M., et al. (2015). Workplace Violence in the Emergency Department: Giving Staff the Tools and Support to Report. The Permanente Journal. 19(2).
This research study examines the results of a workgroup that developed a workplace violence survey and reporting tool.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Stephens, W. (2019). Violence Against Healthcare Workers: A Rising Epidemic. The American Journal of Managed Care.
The author describes the issue and explains that it is often unreported by healthcare workers. The causes, frequency, and effect of verbal and physical violence are also discussed, followed by strategies for evaluating high-risk patients and reducing workplace violence.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Terry, D., Lê, Q., Nguyen, U., et al. (2015). Workplace Health and Safety Issues Among Community Nurses: A Study Regarding the Impact on Providing Care to Rural Consumers. BMJ Open. (5).
The objective of the study was to investigate the types of workplace health and safety issues rural community nurses encounter and the impact these issues have on providing care to rural consumers.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
The Joint Commission. (2018). Physical and Verbal Violence Against Healthcare Workers. Sentinel Event Alert, Issue 59.
The Joint Commission defines what types of violent incidents constitute “sentinel events,” provides an overview of prevalence of healthcare workplace violence, lists “contributing factors” (e.g., long wait times, gang activity, and understaffing), and lists seven actions that healthcare organizations should address in their workplace violence prevention plans.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Trotto, S. (2014). Workplace Violence in Health Care. Safety and Health Magazine.
The author discusses workplace violence in healthcare settings and provides an overview of proposed legislation to protect healthcare workers.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
U.S. Department of Homeland Security, CISA. (2019). Hospitals & Healthcare Facilities: Security Awareness for Soft Targets and Crowded Places.
This brief action guide highlights potential warning signs and response and mitigation strategies specific to an active shooter situation in a healthcare facility.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
* U.S. Department of Labor (2015). Guidelines for Preventing Workplace Violence for Healthcare and Social Service Workers.
The Occupational Safety and Health Administration lists violence prevention guidelines for the following healthcare settings: hospitals, residential and non-residential treatment, community care, and field work. The authors of the report also list the five “building blocks” for developing an effective prevention program: management commitment and employee participation; worksite analysis; hazard prevention and control; safety and health training; and recordkeeping and program evaluation.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Washington Industrial Safety and Health Act Regional Directive. (2006). Workplace Violence Prevention in Health Care. Department of Labor and Industries, Division of Occupational Safety and Health.
This policy directive was developed as a result of legislation mandating violence prevention in Washington State hospitals. Guidance is provided in a question and answer format.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments

Hostage Situations

California Hospital Association. (2012). Hospital Code Silver Activation; Active Shooter Planning Checklist.
This checklist is designed to help healthcare facilities in the decision-making process during an active shooter scenario. It also addresses hostage situations throughout the document.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
* California Hospital Association. (2017). Planning for Active Shooter Incidents.
This webpage provides two pages of links to resources that can help hospitals and other healthcare facilities plan for active shooter incidents. It includes a checklist, plans, guidelines, educational videos, and other materials. Note: On this webpage, please review the Active Shooter Planning and Response in a Health Care Setting Guidance 2017. Hostage situations are addressed throughout the document, and specific procedures are outlined starting on page 93.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Louisiana Hospital Association. (n.d.). Sample Policy: Code Silver, Individual with a Weapon or Hostage Situation. (Accessed 10/22/2021.)
This document identifies the policies and procedures a hospital should follow during a hostage situation or an incident where an individual is wielding/ firing a weapon.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
The Center for HICS Education and Training. (n.d.). Incident Planning Guide: Hostage or Barricade Incident. (Accessed 10/22/2021.)
This guide introduces a scenario associated with a hospital hostage situation, and includes checklists for hospital and emergency management program staff to consider when addressing this type of incident.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
The Center for HICS Education and Training. (n.d.). Incident Response Guide: Hostage or Barricade Incident.
This guide provides checklists of tasks that should be completed by hospital staff during a hostage or barricade incident in the hospital. It includes checklists for the various response timeframes: immediate response (0-2 hours), intermediate response (2-12 hours), extended response (greater than 12 hours), and demobilization/ system recovery.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
American Nurses Association. (2021). Workplace Violence.
This document explains that while many states have established penalties for assaulting healthcare workers, some only apply to certain settings or types of healthcare workers. At the time the document was published, only a small subset of states across the U.S. had enacted legislation requiring employers to develop formal programs to prevent and/or report workplace violence in healthcare facilities. Most of those states require the program to be based on a risk assessment, and for staff to receive training on the workplace violence prevention plan/program. State requirements vary widely, and the laws do not include the same level of specificity and detail against which compliance may be assessed.
Rate:
Favorite:
1
You must Login to add a comment
  • This item doesn't have any comments
* ASPR TRACIE. (2022). Strategies for Healthcare Workplace Violence Prevention: Risk Assessment and De-Escalation.
Speakers highlighted the issue, explained recent changes in The Joint Commission's workplace violence standards, and demonstrated some examples that can be used in real-world situations in this webinar.
Rate:
Favorite:
1
You must Login to add a comment
  • This item doesn't have any comments
Gonzalez, G. and Childers, A. (2019). States Lead the Way on Mitigating Workplace Violence in Health Care Settings. Business Insurance.
This article describes how certain states are addressing healthcare workplace violence and emphasizes the need for a federal standard. Where specific standards for workplace hazards are lacking, the Occupational Safety and Health Act’s General Duty Clause is often used to cite employers for violations.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
International Association for Healthcare Security & Safety. (2022). IAHSS Workplace Violence Prevention Bundle. (Use code WPVJC for free access to the bundle.)
This webpage includes a link a "bundle" of resources specific to 19 select guidelines focused on supporting a healthcare workplace violence prevention programs.
Rate:
Favorite:
1
You must Login to add a comment
  • This item doesn't have any comments
International Association for Healthcare Security and Safety. (n.d.). Healthcare Security Industry Guidelines, 13th Edition. (Accessed 3/7/2022; document available for purchase.)
These guidelines are designed to help healthcare facilities develop processes specific to various security hazards including workplace violence, gang awareness, high-risk patient watches and the like.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
* The Joint Commission. (2021). Workplace Violence Prevention Compendium.
The Joint Commission recently published this compendium which includes links to resources (authored by federal agencies and medical organizations) designed to help healthcare organizations create/update related policies and programs to ensure they are in compliance with the Commission’s new workplace violence requirements (which all accredited hospitals and critical access hospitals must comply with) to be enacted in 2022.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
* The Joint Commission. (2022). Workplace Violence Prevention Resources.
This webpage provides links to The Joint Commission's resources on workplace violence and their new/updated standards (as of 2022).
Rate:
Favorite:
1
You must Login to add a comment
  • This item doesn't have any comments
U.S. Congress. (2021). H.R.1195 - Workplace Violence Prevention for Health Care and Social Service Workers Act.
This Act was passed by the House of Representatives in April 2021 and referred to the Senate Committee on Health, Education, Labor, and Pensions, where it awaits additional action. If enacted, H.R. 1195 will require the U.S. Department of Labor to promulgate an occupational safety and health standard that requires covered entities to “develop and implement a comprehensive workplace violence prevention plan and carry out other activities or requirements…to protect health care workers, social service workers, and other personnel from workplace violence.”
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments

Pharmacy Workplace Violence

Griebe, K., Jiang, C., and MacDonald, N. (2023). Assessing the Pharmacy Workforce's Preparedness for a Workplace Violence Event. (Abstract only.) American Journal of Health-System Pharmacy.
This after-action report describes findings from an exercise involving an armed assailant in an inpatient pharmacy department. Staff reported an increase in the “run, hide, fight” tactic and other related components of workplace safety programs. These findings can help health care facility pharmacy and emergency management staff improve communication and collaboration before an incident.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Occupational Safety and Health Administration. (n.d.). Pharmacy: Workplace Violence. (Accessed 11/13/2023.)
This webpage lists risk factors associated with violence in pharmacies and strategies for prevention and response.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
PBA Health. (2022). Patient Aggression.
This article summarizes findings from the 2022 National Pharmacy Workplace Survey which indicate increases in threats and harassment (in-person and online) from patients, consumers, and colleagues. A rise in robberies due to increases in people with opioid addictions was also noted. The article includes a case study and de-escalation and other strategies for pharmacists to use in the event of a robbery.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Srikanth Bhagavathula, A., Obamiro, K., Hussain, Z., and Tesfaye, W. (2022). Workplace Violence Against Pharmacists: A Systematic Review and Meta-analysis. Journal of the American Pharmacist. 63(1):23-31.
The authors reviewed literature through 2021 to estimate global rates of violence against pharmacists. Of the six studies (n=1896 pharmacists) they reviewed, the estimate of pharmacists experiencing violence was 45%. Rates were higher for pharmacists in the community setting; the authors emphasize the need for more research, particularly in the U.S.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments

Plans, Tools, and Templates

American Organization of Nurse Executives and the Emergency Nurses Association. (n.d.). Toolkit for Mitigating Violence in the Workplace. (Accessed 10/22/2021.)
This toolkit highlights five focus areas of a successful workplace violence prevention program and includes links to helpful resources for nurse leaders. These resources define workplace violence and demonstrate how to create prevention plans, train and deploy staff, and evaluate progress and incorporate lessons learned from exercises and incidents.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
ASIS Healthcare Security Council. (2010). Managing Disruptive Behavior and Workplace Violence in Healthcare.
This white paper provides supporting documentation and other information for healthcare security professionals to create and sustain a violence prevention program.
Rate:
Favorite:
1
You must Login to add a comment
  • This item doesn't have any comments
* ASPR TRACIE. (2024). On-Campus Health Care Facility Armed Assailant Planning Considerations.
Health care planners can use this checklist to help prepare their facilities to mitigate, respond to, and recover from an active shooter or armed assailant situation on campus.
Rate:
Favorite:
1
You must Login to add a comment
  • This item doesn't have any comments
* California Hospital Association. (2017). Planning for Active Shooter Incidents.
This webpage provides two pages of links to resources that can help hospitals and other healthcare facilities plan for active shooter incidents. It includes a checklist, plans, guidelines, educational videos, and other materials. Note: On this webpage, please review the Active Shooter Planning and Response in a Health Care Setting Guidance 2017. Hostage situations are addressed throughout the document, and specific procedures are outlined starting on page 93.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Crisis & Trauma Resource Institute. (2020). Crisis Response Checklist.
This checklist can help healthcare workers manage workplace violence and other critical incidents. Suggestions are provided for the initial and secondary phases and the evaluation and follow-up phase.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Ingersoll Rand Security Technologies. (n.d.). Healthcare Security & Safety Assessment. (Accessed 10/22/2021.)
This tool was created to help healthcare facilities augment hazard vulnerability assessments, develop an understanding of their security gaps, and create strategies for improving preparedness.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
* International Committee of the Red Cross. (2020). COVID-19 and Violence Against Healthcare Safer COVID-19 Response: Checklist for Healthcare Services.
The Healthcare in Danger team from the International Committee of the Red Cross published this checklist of recommendations (and links to related resources) for preventing and responding to violence against healthcare.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
* Kerr, K.M. (2010). Workplace Violence: Planning for Prevention and Response. (Abstract only. Book and individual chapters available for purchase.) ScienceDirect ISBN: 978-1-85617-698-9.
The author provides a comprehensive overview of workplace violence, including chapters on how incidents affect victims, witnesses, the workforce, family members, and management. Additional chapters can help organizations to form action and response plans to manage incidents of any size.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
* Minnesota Department of Labor and Industry. (n.d.). Workplace Safety Consultation -- Workplace Violence Prevention. (Accessed 10/22/2021.)
The Minnesota Department of Labor and Industry has established a Workplace Violence Prevention Resource Center to assist the public by offering a resource library, plan templates, and other resources to assist with implementing a workplace violence prevention program.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Minnesota Hospital Association. (2019). Health Care and Law Enforcement Collaboration Roadmap.
This resource stresses the benefit of interdisciplinary safety teams and communications and security plans. Laid out like a checklist, it includes links to related resources that can help healthcare facilities create and follow their own maps.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
NJHA Emergency Management. (2018). Security Readiness Assessment Tool.
This tool can be used by healthcare facility security staff to develop or update existing security plans. It was updated in 2018 and includes general guidance for three types of facilities: acute care, long-term care, and Federally Qualified Health Centers.
Rate:
Favorite:
1
You must Login to add a comment
  • This item doesn't have any comments
NYC Health & Hospitals and Jacobi. (n.d.). Violence Reduction Protocol Treatment Plan. (Accessed 10/28/2021.)
Healthcare providers can use this set of forms and guidance to document patient behavior and develop plans to help manage care and prevent violent behavior.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Occupational Safety and Health Administration. (2002). Workplace Violence Fact Sheet. U.S. Department of Labor.
This fact sheet identifies workplace violence, describes actions that employers and employees can take to protect themselves, and lists additional resources.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
U.S. Department of Health and Human Services, Office of the Assistant Secretary for Preparedness and Response. (2017). Active Shooter Planning and Response in a Healthcare Setting.
This document provides active shooter guidance tailored specifically to the healthcare setting.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
U.S. Department of Labor. (n.d.). Department of Labor Workplace Violence Program. (Accessed 10/22/2021.)
This document comprehensively describes the Department of Labor’s Workplace Violence Program including policies and procedures, identification, prevention and response.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
* U.S. Department of Labor (2015). Guidelines for Preventing Workplace Violence for Healthcare and Social Service Workers.
The Occupational Safety and Health Administration lists violence prevention guidelines for the following healthcare settings: hospitals, residential and non-residential treatment, community care, and field work. The authors of the report also list the five “building blocks” for developing an effective prevention program: management commitment and employee participation; worksite analysis; hazard prevention and control; safety and health training; and recordkeeping and program evaluation.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments

Prevention Resources

Anderson, A., and West, S. (2011). Violence Against Mental Health Professionals: When the Treater Becomes the Victim. Innovations in Clinical Neuroscience. 8(3).
The authors examine several studies regarding workplace violence in the mental health setting (e.g., what precipitates it, populations more likely to become violent) and discuss possible methods of preventing violence.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Cheney, C. (2019). 6 Steps to Manage Violence Against Hospital Healthcare Workers.
The author lists and fleshes out the following six steps for hospital executives to take to minimize healthcare workplace violence: know your jurisdiction, set policies and protocols, mandate assault reporting, investigate violent incidents, enforce policies, and press charges.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
* Cheng, K. (2018). How to Prepare for and Survive a Violent Patient Encounter. Family Practice Management. 25(6): 5-10.
The author uses a case study to highlight contributing factors to workplace violence, lists safety and prevention tips, and discusses considerations for planning for and responding to violent patient encounters.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Crisis Prevention Institute. (2022). CPI’s Top 10 De-escalation Tips Revisited.
This webpage and presentation highlight violence prevention strategies taught by the Crisis Prevention Institute.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Cybersecurity and Infrastructure Security Agency. (n.d.). De-Escalation Series. (Accessed 12/19/2022.)
This webpage includes links to four files related to recognizing warning signs and de-escalating someone on a path to violence in the critical infrastructure workplace: assess, de-escalate, recognize, and report. These files are also available in four other languages.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Division of Workers’ Compensation and Workplace Safety. (n.d.). Health Care Facilities and Workplace Violence Prevention. (Accessed 10/22/2021.) Texas Department of Insurance.
This brochure can increase healthcare facility employee and employer awareness of the risk factors for violence in these settings. The brochure also includes strategies for reducing exposure to risks.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Doherty, M. (2020). The Healthcare Industry’s Workplace Violence Ripple Effect. HR Leader.
The author explains the benefits of having a workplace violence prevention program in an article geared towards human resource staff in healthcare.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Doherty, M. (2021). A Shared Responsibility: Preventing Violence in the Workplace -Occupational Health & Safety. Occupational Health and Safety.
The author provides an estimate of the incidence and extremely high cost of workplace violence (tangible and intangible). He also outlines steps for creating a healthcare workplace violence prevention program.
Rate:
Favorite:
1
You must Login to add a comment
  • This item doesn't have any comments
Gillespie, G. and Palazzo, S. (2021). Violence Should Not be Part of the Job. American Nurse Journal. 16(3): 18-22.
The authors define the “Ecological Occupational Health Model of Workplace Assault” and risk and protective factors associated with workplace violence. They conclude the article with recommendations for health policy, including adopting a national standard to support safer jobsites for healthcare workers.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Gross, N., Peek-Asa, C., Nocera, M., et al. (2013). Workplace Violence Prevention Policies in Home Health and Hospice Care Agencies. The Online Journal of Issues in Nursing. 18(1): Manuscript 1.
The authors examined workplace violence prevention programs in 40 California home health and hospice agencies and discuss their findings.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Henkel, S. (2019). Threat Assessment Strategies to Mitigate Violence in Healthcare. International Association for Healthcare Security and Safety Foundation.
The author describes the problem and the related regulatory environment and how staff who specialize in behavioral health, facility security personnel, front-line supervisors, and legal and labor union representatives can work “to create a culture of reporting in order to best detect threats.” This includes collaborative assessment of the threat and determining next steps (management and mitigation), done by level of threat (low, moderate, and high), concluding with ongoing case management.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Hodges, M. and Arata, L. (2019). Developing a Comprehensive Workplace Violence Prevention Program. AOHP National Conference.
The speakers highlight the prevalence of workplace violence and the direct and indirect costs associated with injuries. They also emphasize the importance of training, employee engagement, and having various employee response options (e.g., threat assessment protocols).
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
* Huddy, J. (2021). Violence in the Emergency Department: Strategies for Prevention and Response.
Violence in healthcare facilities presents a growing and significant challenge to patients, providers, support staff, and visitors. Hospital emergency departments (EDs)—where doors are always “open”—are frequently the site of violence, which is either carried over from external conflict or perpetrated by patients (and/or their loved ones) against healthcare workers. This article highlights variables that contribute to challenging situations and strategies hospitals can use to prevent them, keeping patients and staff as safe as possible.
Rate:
Favorite:
1
You must Login to add a comment
  • This item doesn't have any comments
Interagency Security Committee (ICS). (2015). Facility Security Plan: An Interagency Security Committee Guide, 1st Edition.
This ISC Guide aims to provide guidance for organizations in formulating and ultimately implementing an operable and effective Facility Security Plan (FSP). A Facility Security Plan is a critical component of an effective security program and of a complete EOP. The guidelines contained in this document are based on recognized industry best practices and provide broad recommendations for the protection of Federal facilities and Federal employees, contractors, and visitors within them.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
* International Committee of the Red Cross. (2020). COVID-19 and Violence Against Healthcare Safer COVID-19 Response: Checklist for Healthcare Services.
The Healthcare in Danger team from the International Committee of the Red Cross published this checklist of recommendations (and links to related resources) for preventing and responding to violence against healthcare.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
* Kerr, K.M. (2010). Workplace Violence: Planning for Prevention and Response. (Abstract only. Book and individual chapters available for purchase.) ScienceDirect ISBN: 978-1-85617-698-9.
The author provides a comprehensive overview of workplace violence, including chapters on how incidents affect victims, witnesses, the workforce, family members, and management. Additional chapters can help organizations to form action and response plans to manage incidents of any size.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
McPhaul, K., London, M., and Lipscomb, J. (2013). A Framework for Translating Workplace Violence Intervention Research into Evidence-Based Programs. The Online Journal of Issues in Nursing. 18(1): Manuscript 4.
This article provides background information about workplace violence and offers a framework for developing comprehensive workplace violence prevention programs built on the existing scientific evidence and regulatory guidance.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
* Minnesota Department of Labor and Industry. (n.d.). Workplace Safety Consultation -- Workplace Violence Prevention. (Accessed 10/22/2021.)
The Minnesota Department of Labor and Industry has established a Workplace Violence Prevention Resource Center to assist the public by offering a resource library, plan templates, and other resources to assist with implementing a workplace violence prevention program.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Morken, T., and Johansen, I. (2013). Safety Measures to Prevent Workplace Violence in Emergency Primary Care Centres--a Cross-Sectional Study. BMC Health Services Research. 13:384.
The authors investigated the extent to which general practitioners work alone in emergency primary care centers in Norway, and estimated the prevalence of preventive measures against workplace violence.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
National Institute for Occupational Safety and Health. (2004). Workplace Violence Prevention Strategies and Research Needs. Centers for Disease Control and Prevention.
These conference proceedings are categorized into three categories: 1) overcoming current barriers and gaps that impede collaborative research, prevention, and communication work; 2) characteristics of effective workplace violence prevention programs; and 3) research and partnerships needed to further advance prevention.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Occupational Safety and Health Administration. (n.d.). Workplace Violence Prevention Programs. (Accessed 8/24/2023.) U.S. Department of Labor.
This webpage of references provides guidance for preventing violence in the workplace. References are grouped into three categories: Occupational Health and Safety Administration Guidance, Other Federal Agency Guidance, and State and Local Guidance.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Occupational Safety and Health Administration. (2015). Guidelines for Preventing Workplace Violence for Healthcare and Social Service Workers. U.S. Department of Labor.
This document is an update of the Occupational Safety and Health Administration’s 1996 and 2004 voluntary guidelines for preventing workplace violence for healthcare and social service workers.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
* Occupational Safety and Health Administration. (2015). Workplace Violence. U.S. Department of Labor.
This website provides information on the extent of violence in the workplace, assessing the hazards in different settings and developing workplace violence prevention plans for individual worksites.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
* Sole Brito, C. and Hasselmann, A. (2021). Trends, Policies, and Protocols Related to Healthcare Workplace Violence.
This article provides an overview of workplace violence, highlights risk factors that contribute to healthcare workplace violence, and summarizes related legislation and policies. It also highlights strategies and guidance healthcare staff and security partners can incorporate into their coordinated healthcare workplace violence plans.
Rate:
Favorite:
1
You must Login to add a comment
  • This item doesn't have any comments
* The Joint Commission. (2021). Workplace Violence Prevention Compendium.
The Joint Commission recently published this compendium which includes links to resources (authored by federal agencies and medical organizations) designed to help healthcare organizations create/update related policies and programs to ensure they are in compliance with the Commission’s new workplace violence requirements (which all accredited hospitals and critical access hospitals must comply with) to be enacted in 2022.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
The Joint Commission. (2021). Workplace Violence Prevention: From the Field.
This webpage includes links to workplace violence presentations and other materials shared by presenters from five healthcare organizations. These resources highlight lessons learned from real experiences and sample policies.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
* U.S. Department of Labor (2015). Guidelines for Preventing Workplace Violence for Healthcare and Social Service Workers.
The Occupational Safety and Health Administration lists violence prevention guidelines for the following healthcare settings: hospitals, residential and non-residential treatment, community care, and field work. The authors of the report also list the five “building blocks” for developing an effective prevention program: management commitment and employee participation; worksite analysis; hazard prevention and control; safety and health training; and recordkeeping and program evaluation.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments

Statistics and Data

Arnetz, J., Hamblin, L., Sudan, S., and Arnetz, B. (2018). Organizational Determinants of Workplace Violence Against Hospital Workers. Journal of Occupational and Environmental Medicine. 60(8): 693–699.
The authors present results from a workplace violence survey of 446 employees in a midwestern hospital system. Risk factors included interpersonal conflict (verbal violence), low work efficiency (i.e., how well tasks are planned and carried out; physical violence), and a “poor violence prevention climate” (both types of violence). Registered nurses, mental health technicians, and security staff were at statistically significant increased risk for physical violence. The authors emphasized the protective nature of a positive workplace violence prevention climate.
Rate:
Favorite:
1
You must Login to add a comment
  • This item doesn't have any comments
Blanco Escribano, R., Beneit, J., and Luis Garcia, J. (2019). Violence in the Workplace: Some Critical Issues Looking at the Health Sector. Heliyon. 5(3):e01283.
The authors reviewed literature on violence against nurses in health settings to highlight inconsistencies in concepts and definitions. While the data reviewed is based on European Working Condition Surveys, findings—including the role organizational climate plays in workplace violence—can be generalized to healthcare in the U.S.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Bureau of Labor Statistics. (2014). Census of Fatal Occupational Injuries-Archived Data. U.S. Department of Labor.
This webpage has links to tables, charts, reports, issue papers and articles in TXT or PDF formats for data on fatal occupational injuries. Data for “Assaults and Violent Acts” are included.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
* Coutré, L. (2019). Healthcare Workers Face Violence “Epidemic”. Modern Healthcare.
The author describes findings from interviews with healthcare executives from Ohio who referred to healthcare workplace violence as an “epidemic” and describe confiscating high numbers of weapons from patients and visitors in recent years. Those systems were considering metal detectors, de-escalation training, and apps for personnel to use to notify others they are safe or in dangerous situations.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Gao, H. and Adashi, E. (2015). An Analysis of Active Shooters in the Hospital Setting, 2000-2015. Alpert School of Medicine at Brown University.
This infographic illustrates the frequency of active shooter incidents and lists location demographics and motive and disposition of perpetrators. The authors found that more shootings are happening inside of healthcare facilities, the most common motive is a “grudge,” and incidents are often perpetrated by inmates trying to escape.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Groenwold, M., Sarmiento, R., Vanoli, K., et al. (2017). Workplace Violence Injury in 106 U.S. Hospitals Participating in the Occupational Health Safety Network (OHSN), 2012-2015. (Abstract only.) American Journal of Industrial Medicine.
This study of violent incidents tracked in 106 hospitals between 2012 and 2015 found that nursing assistants and nurses and nursing assistants had the highest injury rate per 1,000 full-time equivalent employees.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Kansagra, S. M., Rao, S. R., Sullivan, A. F., et al. (2008). A Survey of Workplace Violence Across 65 U.S. Emergency Departments. Academic Emergency Medicine. 15 (12):1268–1274.
This study examines emergency department workplace violence and staff perceptions of physical safety.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Kowalenko, T., Hauff, S., Morden, P. et al. (2012). Development of a Data Collection Instrument for Violent Patient Encounters against Healthcare Workers. Western Journal of Medicine 13(5):429-33.
The authors highlight the development process and evaluation of an instrument created to collect data relevant to violence against healthcare workers.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Nyberg, A., Kecklund, G., Magnusson Hanson, L., and Rajaleid, K. (2021). Workplace Violence and Health in Human Service Industries: A Systematic Review of Prospective and Longitudinal Studies. Occupational & Environmental Medicine. 78(2).
The authors conducted a meta analysis of 28 articles on workplace violence in healthcare, social care, and education to better understand the health consequences of such incidents. While they emphasize the need for more research, the authors found relationships between psychological workplace violence and poor mental health and absence from work and between physical violence and poor mental health.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Omar, H., Yue, R., Amen, A., et al. (2018). Reassessment of Violence Against Emergency Physicians. Annals of Emergency Medicine. 72(4S).
The authors compared the results of two surveys to determine how rates of violence against emergency physicians have changed between 2005 and 2018. Nearly 80% of respondents had been threatened by a patient and 71% had witnessed others being assaulted.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
* Schmeitz, C., Barten, D., van Barneveld, K., et al. (2022). Terrorist Attacks Against Emergency Medical Services: Secondary Attacks are an Emerging Risk. (Abstract only.) Prehospital Disaster Medicine. (Online ahead of print: 1–7.).
The authors reviewed data from the Global Terrorism Database to better understand documented terrorist attacks against emergency medical services between 1970 to 2019. Global incidents have increased in the past decade, with areas in Middle East & North Africa and South Asia listed as the most frequently affected regions. Nearly half of attacks were a result of bombings and explosions, followed by armed assaults (35.3%).
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Toledanes, G. (2021). The Other Epidemic: Violence Against Healthcare Workers. Medscape Blogs.
The author reviews literature specific to workplace violence and summarizes anecdotal evidence on how it has increased during the COVID-19 pandemic.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
U.S. Bureau of Labor Statistics. (2020). Fact Sheet. Workplace Violence in Healthcare, 2018.
Charts and tables illustrate the incidence of nonfatal workplace violence to healthcare workers, injuries and illnesses with days away from work, and incidence by healthcare industry.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
U.S. Fire Adminstration. (2017). Mitigation of Occupational Violence to Firefighters and EMS Responders. Federal Emergency Management Agency.
The authors reviewed the literature on violence against firefighters and emergency medical systems responders and categorized it under nine themes: historical and contextual grounding, evolution of the definition of violence, characteristics of patients/perpetrators of violence, estimates of violence, EMS responder risk factors, psychosocial impact, under-reporting, best practices, and inventory of best practices and intervention opportunities.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Ulmer, N., Barten, D., De Cauwer, H., et al. (2022). Terrorist Attacks against Hospitals: World-Wide Trends and Attack Types. (Abstract only.) Prehospital Disaster Medicine. 37(1):25-32.
The authors reviewed 50 years' worth of data from Global Terrorism Database to examine incidence, and characteristics of terrorist attacks against hospitals. They found an increase in incidents over the past decade, particularly in the Middle East & North Africa and South Asia. The authors also provide considerations for healthcare planning and security.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments

Agencies and Organizations

ASIS International. Security Topics.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Centers for Disease Control and Prevention. The National Institute for Occupational Safety and Health (NIOSH).
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
Crisis Prevention Institute. Library.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
International Association for Healthcare Security & Safety. International Association for Healthcare Security & Safety. (Paid access necessary.)
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
The Joint Commission. Workplace Violence Prevention Resources.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments
U.S. Department of Labor. Occupational Health and Safety Administration. Workplace Violence.
Rate:
Favorite:
You must Login to add a comment
  • This item doesn't have any comments

This ASPR TRACIE Topic Collection was comprehensively reviewed in March 2022 by the following subject matter experts (listed in alphabetical order):  

Eric Alberts, BS, CEM, CHPP, CEDP, CCMC, CHEP, FPEM, FPEM-HC, SEM, Corporate Director, Emergency Preparedness, Orlando Health, Inc.; Scott Aronson, MS, Healthcare Emergency Management Leadership Advisor; Paul Biddinger, M.D. F.A.C.E.P., Chief Preparedness and Continuity Officer, Mass General Brigham, Ann L. Prestipino, MPH Endowed Chair in Emergency Preparedness, Director, Center for Disaster Medicine, Massachusetts General Hospital Department of Emergency Medicine, and Director, Harvard T.H. Chan School of Public Health Emergency Preparedness Research, Evaluation and Practice (EPREP) Program; Craig DeAtley, PA-C, Director, Institute for Public Health Emergency Readiness, MedStar Health; John Hick, MD, Hennepin Healthcare; Mark P. Jarrett, MD, MBA, MS, Senior Health Advisor, Northwell Health; Alexander Lipovtsev, LCSW, Senior Director, Emergency management, CHCANYS; James McCorry, DO, CMS, Riverside Doctors Hospital Williamsburg; Mary Russell, EdD MSN, Healthcare Emergency Response Coalition, Palm Beach County, Florida; Thomas A. Smith, CHPA, CPP, President, Healthcare Security Consultants, Inc.; Lisa Stand, Senior Policy Advisor, Policy and Government Affairs, American Nurses Association; and John Wilgis, M.B.A., RRT, Vice President, Member and Business Relations Florida Hospital Association. 

It was comprehensively reviewed in September 2015 by: Scott Cormier, CHEP, NRP, Vice President, Emergency Management, EOC, and Safety, Medxcel Facilities Management; Robert B. Dunne, MD, FACEP, Team Medical Director, MI-1 DMAT, Regional Deputy Chief Medical Officer, HHS/NDMS Region V; John Hick, MD, HHS ASPR and Hennepin County Medical Center; and Mary Russell, EdD, MSN, Emergency Services, Boca Raton Regional Hospital.

footer

Enter your email address to receive important announcements and updates through the ASPR TRACIE Listserv.