Workplace Violence
Topic Collection
September 24, 2024
Topic Collection: Workplace Violence
Healthcare workplace violence has been increasing at an alarming rate. Many healthcare workers face threats on a regular basis, and while most healthcare organizations have a zero-tolerance policy, incidents still occur. Workplace violence may occur with minimal or no advanced notice and can have devastating consequences. It is vitally important for emergency planners to have policies and procedures to prevent, mitigate, respond, and recover from incidents of workplace violence. Healthcare settings have unique vulnerabilities and obligations to patients and the public which require careful planning, education, and exercising. The resources in this Topic Collection highlight some of the most current information and guidance that can assist staff (e.g., emergency managers, security, human resources, clinical leaders, and risk managers) tasked with developing and maintaining workplace violence prevention programs and other guidelines to ensure the resiliency of their facilities. Additional information can be found in the Active Shooter and Explosives Topic Collection.
Each resource in this Topic Collection is placed into one or more of the following categories (click on the category name to be taken directly to that set of resources). Resources marked with an asterisk (*) appear in more than one category.
Must Reads
Speakers highlighted the issue, explained recent changes in The Joint Commission's workplace violence standards, and demonstrated some examples that can be used in real-world situations in this webinar.
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This short course is based on Occupational Safety and Health Administration guidance and can help healthcare providers understand, prevent, prepare for, and respond to workplace violence. Participants can earn continuing education credits.
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This report highlights findings from a “Violence in the Workplace” symposium which featured representatives from law enforcement, private industry, government, law, labor, professional organizations, victim services, the military, academia, mental health, and others.
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This brochure can increase healthcare facility employee and employer awareness of the risk factors for violence in these settings. The brochure also includes strategies for reducing exposure to risks.
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Violence in healthcare facilities presents a growing and significant challenge to patients, providers, support staff, and visitors. Hospital emergency departments (EDs)—where doors are always “open”—are frequently the site of violence, which is either carried over from external conflict or perpetrated by patients (and/or their loved ones) against healthcare workers. This article highlights variables that contribute to challenging situations and strategies hospitals can use to prevent them, keeping patients and staff as safe as possible.
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The author examines potential reasons behind the increase in violence against healthcare workers during the pandemic, including staffing shortages, visitor restrictions, and “changes in their patient population.” The author also reiterates the importance of reporting and the potential for technology to be used to help prevent healthcare violence.
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This issue of Trajectories focuses on workplace violence in healthcare settings. The authors describe findings from a fall 2017 listening tour with Missouri Hospital Association groups who noted their top threats and themes for future consideration. The rest of the issue covers regulatory and programmatic topics, statistics related to the role of security in a healthcare facility, mitigation tools, and promoting a culture of safety.
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This study explores how emergency primary health care organization personnel have dealt with threats and violence in the workplace.
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This presentation provides an overview of the Guidelines for Preventing Workplace Violence for Health Care and Social Service Workers published by the Occupational Safety and Health Administration (“OSHA 3148”). (Note: topics are listed alphabetically; users must scroll down to access workplace violence resources.)
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This document is an update of the Occupational Safety and Health Administration’s 1996 and 2004 voluntary guidelines for preventing workplace violence for healthcare and social service workers.
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Occupational Safety and Health Administration. (2015).
Workplace Violence.
U.S. Department of Labor.
This website provides information on the extent of violence in the workplace, assessing the hazards in different settings and developing workplace violence prevention plans for individual worksites.
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This document provides an overview of several de-escalation frameworks and models used to measure aggression.
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This article provides an overview of workplace violence, highlights risk factors that contribute to healthcare workplace violence, and summarizes related legislation and policies. It also highlights strategies and guidance healthcare staff and security partners can incorporate into their coordinated healthcare workplace violence plans.
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This research study examines the results of a workgroup that developed a workplace violence survey and reporting tool.
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The author describes the issue and explains that it is often unreported by healthcare workers. The causes, frequency, and effect of verbal and physical violence are also discussed, followed by strategies for evaluating high-risk patients and reducing workplace violence.
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The Joint Commission defines what types of violent incidents constitute “sentinel events,” provides an overview of prevalence of healthcare workplace violence, lists “contributing factors” (e.g., long wait times, gang activity, and understaffing), and lists seven actions that healthcare organizations should address in their workplace violence prevention plans.
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This webpage provides links to The Joint Commission's resources on workplace violence and their new/updated standards (as of 2022).
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The author discusses workplace violence in healthcare settings and provides an overview of proposed legislation to protect healthcare workers.
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This document provides active shooter guidance tailored specifically to the healthcare setting.
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This document comprehensively describes the Department of Labor’s Workplace Violence Program including policies and procedures, identification, prevention and response.
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The Occupational Safety and Health Administration lists violence prevention guidelines for the following healthcare settings: hospitals, residential and non-residential treatment, community care, and field work. The authors of the report also list the five “building blocks” for developing an effective prevention program: management commitment and employee participation; worksite analysis; hazard prevention and control; safety and health training; and recordkeeping and program evaluation.
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In this short video, Dr. Scott Zeller demonstrates how to speak with an agitated patient to provide comfort and reassurance. He also compares the level of time and other resources needed to de-escalate versus restrain (and sedate) a patient, highlighting that many assaults could be avoided by using de-escalation techniques.
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Education and Training
Speakers highlighted the issue, explained recent changes in The Joint Commission's workplace violence standards, and demonstrated some examples that can be used in real-world situations in this webinar.
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This webpage provides links to training videos, webinars, and other resources that can help healthcare facility staff prepare for, respond to, and recover from active shooter situations in their facilities and communities.
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Speaker Robert Loseman provides information on workplace violence in healthcare, violence mitigation strategies, response and recovery considerations, and resources which can develop workplace violence prevention programs.
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This short course is based on Occupational Safety and Health Administration guidance and can help healthcare providers understand, prevent, prepare for, and respond to workplace violence. Participants can earn continuing education credits.
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Colling, R. and York, T. (2010).
Hospital and Healthcare Security, Fifth Edition.
(Book available for purchase.)
This book addresses issues related to healthcare and hospital security, including organization and staffing, management and supervision, training, security force deployment and patrol activities, physical security safeguards, parking control and security, and emergency preparedness.
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This video includes scenarios and planning and response considerations for armed shooter situations in healthcare facilities.
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This webinar is geared toward healthcare professionals. The speaker discusses how to identify potential risk factors in the work setting and develop a response plan in the event of a violent situation.
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This tabletop exercise can help healthcare facility executives and team members address key active shooter issues through a series of facilitated discussions. The completed Situation Manual contains detailed objectives, scenario information, and discussion questions that may be referenced by other organizations when designing a similar exercise.
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This two-hour webinar features speakers discussing the challenges, problem, and policy responses specific to violence against against first responders (including how the risk has recently increased for fire and medical first responders(
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This free short training module provides healthcare providers and other staff with an overview of strategies and protocols for an armed intruder/active shooter incident. Speakers describe the "run-hide-fight" and "secure-preserve-fight" approaches and share "Stop the Bleed" basics, a video for how to apply a tourniquet, and resources for managing stress. Though this training was created by the Mount Sinai health system, it is applicable to other healthcare providers and healthcare systems.
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*
Occupational Safety and Health Administration. (2015).
Workplace Violence.
U.S. Department of Labor.
This website provides information on the extent of violence in the workplace, assessing the hazards in different settings and developing workplace violence prevention plans for individual worksites.
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This document provides an overview of several de-escalation frameworks and models used to measure aggression.
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This webpage provides links to The Joint Commission's resources on workplace violence and their new/updated standards (as of 2022).
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In this short video, Dr. Scott Zeller demonstrates how to speak with an agitated patient to provide comfort and reassurance. He also compares the level of time and other resources needed to de-escalate versus restrain (and sedate) a patient, highlighting that many assaults could be avoided by using de-escalation techniques.
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Emergency Medical Services/Prehospital Resources
An analysis of more than 4,000 calls in one month showed that some sort of violence occurred in close to 9% of encounters, half of which was directed at prehospital care providers. The authors stress the need for training, protective gear, and protocols for dealing with violent situations.
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The authors provide an overview of violence against emergency medical services providers. They stress the need for: better reporting; changes in organizational culture to make it more acceptable to report; and changes in training responders on how to protect themselves from violent individuals.
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The author conducted a literature review (and a local survey) on the nature of violence against firefighters and provides a variety of suggestions for training and standard operating procedures.
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In this article, the authors share data on the prevalence of violence against EMS personnel, potential interventions, risks associated with interventions, and recommendations based on research and input from 600 paramedics from 13 countries.
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The authors reviewed data from the Global Terrorism Database to better understand documented terrorist attacks against emergency medical services between 1970 to 2019. Global incidents have increased in the past decade, with areas in Middle East & North Africa and South Asia listed as the most frequently affected regions. Nearly half of attacks were a result of bombings and explosions, followed by armed assaults (35.3%).
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The authors reviewed 769 "non-fire emergency event" reports from the data system and categorized them. The most frequent emergency medical call was made for assaults, primarily by someone wielding a firearm.
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Healthcare Settings
Kyra Krepin (MS, MN-CEM) shares her experiences responding to the active shooter incident at Buffalo Crossroads (in Allina, Minnesota) in February 2021. She also shares lessons learned from a health care setting perspective and recommendations for incorporating them.
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Health care planners can use this checklist to help prepare their facilities to mitigate, respond to, and recover from an active shooter or armed assailant situation on campus.
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The authors discuss: workplace violence in healthcare settings, the extent of the problem, the importance of staff training, key training content, and models of training evaluation.
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This article shares experiences of healthcare workers in North Carolina who have been subject to violence at the hands of their patients. Photographs and video are included.
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This webpage provides two pages of links to resources that can help hospitals and other healthcare facilities plan for active shooter incidents. It includes a checklist, plans, guidelines, educational videos, and other materials. Note: On this webpage, please review the Active Shooter Planning and Response in a Health Care Setting Guidance 2017. Hostage situations are addressed throughout the document, and specific procedures are outlined starting on page 93.
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The author uses a case study to highlight contributing factors to workplace violence, lists safety and prevention tips, and discusses considerations for planning for and responding to violent patient encounters.
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In this report, the author explores violence in long-term care facilities, perpetrated against other residents and staff. The author lists strategies for mitigating security challenges to prevent violence and other crimes (e.g., theft from residents and staff).
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The author describes findings from interviews with healthcare executives from Ohio who referred to healthcare workplace violence as an “epidemic” and describe confiscating high numbers of weapons from patients and visitors in recent years. Those systems were considering metal detectors, de-escalation training, and apps for personnel to use to notify others they are safe or in dangerous situations.
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This report highlights findings from a “Violence in the Workplace” symposium which featured representatives from law enforcement, private industry, government, law, labor, professional organizations, victim services, the military, academia, mental health, and others.
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The authors measured the effectiveness of a workplace violence reduction program against emergency department workers. While their original hypothesis was not supported, two intervention sites did see significant decreases in violence.
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This article examines occupational injuries in the health care sector including those injuries resulting from workplace violence.
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The author discusses safety and security specific to walk‐in/public areas, emergency medical system entry points, forensic patients, general emergency department care areas, and patients with behavioral health issues.
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Violence in healthcare facilities presents a growing and significant challenge to patients, providers, support staff, and visitors. Hospital emergency departments (EDs)—where doors are always “open”—are frequently the site of violence, which is either carried over from external conflict or perpetrated by patients (and/or their loved ones) against healthcare workers. This article highlights variables that contribute to challenging situations and strategies hospitals can use to prevent them, keeping patients and staff as safe as possible.
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The authors surveyed 25 U.S. pediatric residency program directors to determine the prevalence of workplace violence in pediatric residency training programs.
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The authors reviewed survey data from 954 home healthcare aids and found that risk factors for verbal abuse include working with clients with dementia and working in homes with limited physical space. They also found that those who reported verbal abuse were 11 times as likely to report physical abuse.
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The authors analyzed reports on acute care hospital shooting events in the U.S. from 2000-2011 and found 154 incidents in 40 states, resulting in 235 injured or dead victims. They provide additional demographic data (e.g., perpetrator characteristics, location of shooting).
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The authors reviewed literature on emergency department workplace violence and found that staff face higher risk of physical assaults compared to other health settings. They offer suggestions for preventing and reducing violent incidents.
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The authors reviewed literature between 2000 and 2019 that covered healthcare violence across the world. They created a classification scheme that ranked violence according to severity; examined risk factors, the issue of under-reporting, and the impact of workplace violence on staff; and reviewed interventions and areas to focus on when developing mitigation strategies.
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The author examines potential reasons behind the increase in violence against healthcare workers during the pandemic, including staffing shortages, visitor restrictions, and “changes in their patient population.” The author also reiterates the importance of reporting and the potential for technology to be used to help prevent healthcare violence.
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This video provides information on preparing for and responding to an active shooter event in a healthcare setting.
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This issue of Trajectories focuses on workplace violence in healthcare settings. The authors describe findings from a fall 2017 listening tour with Missouri Hospital Association groups who noted their top threats and themes for future consideration. The rest of the issue covers regulatory and programmatic topics, statistics related to the role of security in a healthcare facility, mitigation tools, and promoting a culture of safety.
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This study explores how emergency primary health care organization personnel have dealt with threats and violence in the workplace.
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The authors provide active shooter planning guidance under five main categories: Pre-Incident Prevention and Preparation, Management During and Incident, Post Event Management, Safety Tips for Personnel and Additional Resources.
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This speaker defines active shooter incidents, illustrates the problem with recent data, outlines the planning process for hospitals, and shares information related to active shooter exercises—general and specific to her healthcare organization. (Copy and paste this link into your browser to access the PPT presentation: http://www.wsha.org/wp-content/uploads/Disaster-Readiness-5-27-Active-Shooter-Eileen-Newton.pptx)
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This presentation provides an overview of the Guidelines for Preventing Workplace Violence for Health Care and Social Service Workers published by the Occupational Safety and Health Administration (“OSHA 3148”). (Note: topics are listed alphabetically; users must scroll down to access workplace violence resources.)
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This article provides a brief overview of workplace violence, and discusses the settings where it often occurs. The authors examine the direct and indirect financial impact of workplace violence (e.g., jury awards for injuries; staff turnover rates, and increased requests for medical leaves) and suggest legislative advocacy, workplace policy, and education strategies for countering violence in the workplace.
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This report highlights workplace violence prevention programs in 50 emergency departments in New Jersey hospitals. The authors identified several challenges, including uncoordinated surveillance of workplace violence events and unsatisfactory interactions between nursing staff and security personnel.
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The authors reviewed the literature on workplace violence in outpatient clinics and found the most common type of abuse was verbal, followed by threat of assault, bullying, physical assault, and sexual harassment/assault.
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This article provides an overview of workplace violence, highlights risk factors that contribute to healthcare workplace violence, and summarizes related legislation and policies. It also highlights strategies and guidance healthcare staff and security partners can incorporate into their coordinated healthcare workplace violence plans.
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This research study examines the results of a workgroup that developed a workplace violence survey and reporting tool.
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The author describes the issue and explains that it is often unreported by healthcare workers. The causes, frequency, and effect of verbal and physical violence are also discussed, followed by strategies for evaluating high-risk patients and reducing workplace violence.
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The objective of the study was to investigate the types of workplace health and safety issues rural community nurses encounter and the impact these issues have on providing care to rural consumers.
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The Joint Commission defines what types of violent incidents constitute “sentinel events,” provides an overview of prevalence of healthcare workplace violence, lists “contributing factors” (e.g., long wait times, gang activity, and understaffing), and lists seven actions that healthcare organizations should address in their workplace violence prevention plans.
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The author discusses workplace violence in healthcare settings and provides an overview of proposed legislation to protect healthcare workers.
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This brief action guide highlights potential warning signs and response and mitigation strategies specific to an active shooter situation in a healthcare facility.
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The Occupational Safety and Health Administration lists violence prevention guidelines for the following healthcare settings: hospitals, residential and non-residential treatment, community care, and field work. The authors of the report also list the five “building blocks” for developing an effective prevention program: management commitment and employee participation; worksite analysis; hazard prevention and control; safety and health training; and recordkeeping and program evaluation.
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This policy directive was developed as a result of legislation mandating violence prevention in Washington State hospitals. Guidance is provided in a question and answer format.
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Hostage Situations
This checklist is designed to help healthcare facilities in the decision-making process during an active shooter scenario. It also addresses hostage situations throughout the document.
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This webpage provides two pages of links to resources that can help hospitals and other healthcare facilities plan for active shooter incidents. It includes a checklist, plans, guidelines, educational videos, and other materials. Note: On this webpage, please review the Active Shooter Planning and Response in a Health Care Setting Guidance 2017. Hostage situations are addressed throughout the document, and specific procedures are outlined starting on page 93.
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This document identifies the policies and procedures a hospital should follow during a hostage situation or an incident where an individual is wielding/ firing a weapon.
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This guide introduces a scenario associated with a hospital hostage situation, and includes checklists for hospital and emergency management program staff to consider when addressing this type of incident.
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This guide provides checklists of tasks that should be completed by hospital staff during a hostage or barricade incident in the hospital. It includes checklists for the various response timeframes: immediate response (0-2 hours), intermediate response (2-12 hours), extended response (greater than 12 hours), and demobilization/ system recovery.
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Legal and Regulatory Resources
This document explains that while many states have established penalties for assaulting healthcare workers, some only apply to certain settings or types of healthcare workers. At the time the document was published, only a small subset of states across the U.S. had enacted legislation requiring employers to develop formal programs to prevent and/or report workplace violence in healthcare facilities. Most of those states require the program to be based on a risk assessment, and for staff to receive training on the workplace violence prevention plan/program. State requirements vary widely, and the laws do not include the same level of specificity and detail against which compliance may be assessed.
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Speakers highlighted the issue, explained recent changes in The Joint Commission's workplace violence standards, and demonstrated some examples that can be used in real-world situations in this webinar.
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This article describes how certain states are addressing healthcare workplace violence and emphasizes the need for a federal standard. Where specific standards for workplace hazards are lacking, the Occupational Safety and Health Act’s General Duty Clause is often used to cite employers for violations.
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This webpage includes a link a "bundle" of resources specific to 19 select guidelines focused on supporting a healthcare workplace violence prevention programs.
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These guidelines are designed to help healthcare facilities develop processes specific to various security hazards including workplace violence, gang awareness, high-risk patient watches and the like.
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The Joint Commission recently published this compendium which includes links to resources (authored by federal agencies and medical organizations) designed to help healthcare organizations create/update related policies and programs to ensure they are in compliance with the Commission’s new workplace violence requirements (which all accredited hospitals and critical access hospitals must comply with) to be enacted in 2022.
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This webpage provides links to The Joint Commission's resources on workplace violence and their new/updated standards (as of 2022).
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This Act was passed by the House of Representatives in April 2021 and referred to the Senate Committee on Health, Education, Labor, and Pensions, where it awaits additional action. If enacted, H.R. 1195 will require the U.S. Department of Labor to promulgate an occupational safety and health standard that requires covered entities to “develop and implement a comprehensive workplace violence prevention plan and carry out other activities or requirements…to protect health care workers, social service workers, and other personnel from workplace violence.”
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Pharmacy Workplace Violence
This after-action report describes findings from an exercise involving an armed assailant in an inpatient pharmacy department. Staff reported an increase in the “run, hide, fight” tactic and other related components of workplace safety programs. These findings can help health care facility pharmacy and emergency management staff improve communication and collaboration before an incident.
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This webpage lists risk factors associated with violence in pharmacies and strategies for prevention and response.
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This article summarizes findings from the 2022 National Pharmacy Workplace Survey which indicate increases in threats and harassment (in-person and online) from patients, consumers, and colleagues. A rise in robberies due to increases in people with opioid addictions was also noted. The article includes a case study and de-escalation and other strategies for pharmacists to use in the event of a robbery.
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The authors reviewed literature through 2021 to estimate global rates of violence against pharmacists. Of the six studies (n=1896 pharmacists) they reviewed, the estimate of pharmacists experiencing violence was 45%. Rates were higher for pharmacists in the community setting; the authors emphasize the need for more research, particularly in the U.S.
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Plans, Tools, and Templates
This toolkit highlights five focus areas of a successful workplace violence prevention program and includes links to helpful resources for nurse leaders. These resources define workplace violence and demonstrate how to create prevention plans, train and deploy staff, and evaluate progress and incorporate lessons learned from exercises and incidents.
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Health care planners can use this checklist to help prepare their facilities to mitigate, respond to, and recover from an active shooter or armed assailant situation on campus.
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This webpage provides two pages of links to resources that can help hospitals and other healthcare facilities plan for active shooter incidents. It includes a checklist, plans, guidelines, educational videos, and other materials. Note: On this webpage, please review the Active Shooter Planning and Response in a Health Care Setting Guidance 2017. Hostage situations are addressed throughout the document, and specific procedures are outlined starting on page 93.
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This checklist can help healthcare workers manage workplace violence and other critical incidents. Suggestions are provided for the initial and secondary phases and the evaluation and follow-up phase.
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This tool was created to help healthcare facilities augment hazard vulnerability assessments, develop an understanding of their security gaps, and create strategies for improving preparedness.
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The Healthcare in Danger team from the International Committee of the Red Cross published this checklist of recommendations (and links to related resources) for preventing and responding to violence against healthcare.
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The author provides a comprehensive overview of workplace violence, including chapters on how incidents affect victims, witnesses, the workforce, family members, and management. Additional chapters can help organizations to form action and response plans to manage incidents of any size.
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The Minnesota Department of Labor and Industry has established a Workplace Violence Prevention Resource Center to assist the public by offering a resource library, plan templates, and other resources to assist with implementing a workplace violence prevention program.
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This resource stresses the benefit of interdisciplinary safety teams and communications and security plans. Laid out like a checklist, it includes links to related resources that can help healthcare facilities create and follow their own maps.
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This tool can be used by healthcare facility security staff to develop or update existing security plans. It was updated in 2018 and includes general guidance for three types of facilities: acute care, long-term care, and Federally Qualified Health Centers.
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Healthcare providers can use this set of forms and guidance to document patient behavior and develop plans to help manage care and prevent violent behavior.
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This fact sheet identifies workplace violence, describes actions that employers and employees can take to protect themselves, and lists additional resources.
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This document provides active shooter guidance tailored specifically to the healthcare setting.
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This document comprehensively describes the Department of Labor’s Workplace Violence Program including policies and procedures, identification, prevention and response.
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The Occupational Safety and Health Administration lists violence prevention guidelines for the following healthcare settings: hospitals, residential and non-residential treatment, community care, and field work. The authors of the report also list the five “building blocks” for developing an effective prevention program: management commitment and employee participation; worksite analysis; hazard prevention and control; safety and health training; and recordkeeping and program evaluation.
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Prevention Resources
Technology can help prevent and address healthcare workplace violence; this article highlights information on surveillance and monitoring systems, communications tools, predictive analytics, benefits of prevention technology, and challenges healthcare organizations might experience when implementing new systems (e.g., privacy issues and cost).
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The authors examine several studies regarding workplace violence in the mental health setting (e.g., what precipitates it, populations more likely to become violent) and discuss possible methods of preventing violence.
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The author lists and fleshes out the following six steps for hospital executives to take to minimize healthcare workplace violence: know your jurisdiction, set policies and protocols, mandate assault reporting, investigate violent incidents, enforce policies, and press charges.
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The author uses a case study to highlight contributing factors to workplace violence, lists safety and prevention tips, and discusses considerations for planning for and responding to violent patient encounters.
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This webpage and presentation highlight violence prevention strategies taught by the Crisis Prevention Institute.
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This webpage includes links to four files related to recognizing warning signs and de-escalating someone on a path to violence in the critical infrastructure workplace: assess, de-escalate, recognize, and report. These files are also available in four other languages.
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This brochure can increase healthcare facility employee and employer awareness of the risk factors for violence in these settings. The brochure also includes strategies for reducing exposure to risks.
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The author explains the benefits of having a workplace violence prevention program in an article geared towards human resource staff in healthcare.
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The author provides an estimate of the incidence and extremely high cost of workplace violence (tangible and intangible). He also outlines steps for creating a healthcare workplace violence prevention program.
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The authors define the “Ecological Occupational Health Model of Workplace Assault” and risk and protective factors associated with workplace violence. They conclude the article with recommendations for health policy, including adopting a national standard to support safer jobsites for healthcare workers.
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The authors aimed to understand violence prevention technologies for healthcare workers. The systems studied included an electronic patient flagging system, emergency alarms, and cameras. They found that the technologies were not perceived by healthcare staff as effective because of poor design, the equipment not working, or limited resources. While it is based on a small sample size, the authors conclude that structural improvements are needed to reduce violence in healthcare workplaces.
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The authors examined workplace violence prevention programs in 40 California home health and hospice agencies and discuss their findings.
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The author describes the problem and the related regulatory environment and how staff who specialize in behavioral health, facility security personnel, front-line supervisors, and legal and labor union representatives can work “to create a culture of reporting in order to best detect threats.” This includes collaborative assessment of the threat and determining next steps (management and mitigation), done by level of threat (low, moderate, and high), concluding with ongoing case management.
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The speakers highlight the prevalence of workplace violence and the direct and indirect costs associated with injuries. They also emphasize the importance of training, employee engagement, and having various employee response options (e.g., threat assessment protocols).
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Violence in healthcare facilities presents a growing and significant challenge to patients, providers, support staff, and visitors. Hospital emergency departments (EDs)—where doors are always “open”—are frequently the site of violence, which is either carried over from external conflict or perpetrated by patients (and/or their loved ones) against healthcare workers. This article highlights variables that contribute to challenging situations and strategies hospitals can use to prevent them, keeping patients and staff as safe as possible.
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This ISC Guide aims to provide guidance for organizations in formulating and ultimately implementing an operable and effective Facility Security Plan (FSP). A Facility Security Plan is a critical component of an effective security program and of a complete EOP. The guidelines contained in this document are based on recognized industry best practices and provide broad recommendations for the protection of Federal facilities and Federal employees, contractors, and visitors within them.
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The Healthcare in Danger team from the International Committee of the Red Cross published this checklist of recommendations (and links to related resources) for preventing and responding to violence against healthcare.
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The author provides a comprehensive overview of workplace violence, including chapters on how incidents affect victims, witnesses, the workforce, family members, and management. Additional chapters can help organizations to form action and response plans to manage incidents of any size.
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This article provides background information about workplace violence and offers a framework for developing comprehensive workplace violence prevention programs built on the existing scientific evidence and regulatory guidance.
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The Minnesota Department of Labor and Industry has established a Workplace Violence Prevention Resource Center to assist the public by offering a resource library, plan templates, and other resources to assist with implementing a workplace violence prevention program.
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The authors investigated the extent to which general practitioners work alone in emergency primary care centers in Norway, and estimated the prevalence of preventive measures against workplace violence.
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These conference proceedings are categorized into three categories: 1) overcoming current barriers and gaps that impede collaborative research, prevention, and communication work; 2) characteristics of effective workplace violence prevention programs; and 3) research and partnerships needed to further advance prevention.
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This webpage of references provides guidance for preventing violence in the workplace. References are grouped into three categories: Occupational Health and Safety Administration Guidance, Other Federal Agency Guidance, and State and Local Guidance.
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This document is an update of the Occupational Safety and Health Administration’s 1996 and 2004 voluntary guidelines for preventing workplace violence for healthcare and social service workers.
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Occupational Safety and Health Administration. (2015).
Workplace Violence.
U.S. Department of Labor.
This website provides information on the extent of violence in the workplace, assessing the hazards in different settings and developing workplace violence prevention plans for individual worksites.
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This article provides an overview of workplace violence, highlights risk factors that contribute to healthcare workplace violence, and summarizes related legislation and policies. It also highlights strategies and guidance healthcare staff and security partners can incorporate into their coordinated healthcare workplace violence plans.
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The Joint Commission recently published this compendium which includes links to resources (authored by federal agencies and medical organizations) designed to help healthcare organizations create/update related policies and programs to ensure they are in compliance with the Commission’s new workplace violence requirements (which all accredited hospitals and critical access hospitals must comply with) to be enacted in 2022.
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This webpage includes links to workplace violence presentations and other materials shared by presenters from five healthcare organizations. These resources highlight lessons learned from real experiences and sample policies.
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The Occupational Safety and Health Administration lists violence prevention guidelines for the following healthcare settings: hospitals, residential and non-residential treatment, community care, and field work. The authors of the report also list the five “building blocks” for developing an effective prevention program: management commitment and employee participation; worksite analysis; hazard prevention and control; safety and health training; and recordkeeping and program evaluation.
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Statistics and Data
The authors present results from a workplace violence survey of 446 employees in a midwestern hospital system. Risk factors included interpersonal conflict (verbal violence), low work efficiency (i.e., how well tasks are planned and carried out; physical violence), and a “poor violence prevention climate” (both types of violence). Registered nurses, mental health technicians, and security staff were at statistically significant increased risk for physical violence. The authors emphasized the protective nature of a positive workplace violence prevention climate.
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The authors reviewed literature on violence against nurses in health settings to highlight inconsistencies in concepts and definitions. While the data reviewed is based on European Working Condition Surveys, findings—including the role organizational climate plays in workplace violence—can be generalized to healthcare in the U.S.
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This webpage has links to tables, charts, reports, issue papers and articles in TXT or PDF formats for data on fatal occupational injuries. Data for “Assaults and Violent Acts” are included.
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The author describes findings from interviews with healthcare executives from Ohio who referred to healthcare workplace violence as an “epidemic” and describe confiscating high numbers of weapons from patients and visitors in recent years. Those systems were considering metal detectors, de-escalation training, and apps for personnel to use to notify others they are safe or in dangerous situations.
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This infographic illustrates the frequency of active shooter incidents and lists location demographics and motive and disposition of perpetrators. The authors found that more shootings are happening inside of healthcare facilities, the most common motive is a “grudge,” and incidents are often perpetrated by inmates trying to escape.
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This study of violent incidents tracked in 106 hospitals between 2012 and 2015 found that nursing assistants and nurses and nursing assistants had the highest injury rate per 1,000 full-time equivalent employees.
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This study examines emergency department workplace violence and staff perceptions of physical safety.
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The authors highlight the development process and evaluation of an instrument created to collect data relevant to violence against healthcare workers.
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The authors conducted a meta analysis of 28 articles on workplace violence in healthcare, social care, and education to better understand the health consequences of such incidents. While they emphasize the need for more research, the authors found relationships between psychological workplace violence and poor mental health and absence from work and between physical violence and poor mental health.
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The authors compared the results of two surveys to determine how rates of violence against emergency physicians have changed between 2005 and 2018. Nearly 80% of respondents had been threatened by a patient and 71% had witnessed others being assaulted.
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The authors reviewed data from the Global Terrorism Database to better understand documented terrorist attacks against emergency medical services between 1970 to 2019. Global incidents have increased in the past decade, with areas in Middle East & North Africa and South Asia listed as the most frequently affected regions. Nearly half of attacks were a result of bombings and explosions, followed by armed assaults (35.3%).
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The author reviews literature specific to workplace violence and summarizes anecdotal evidence on how it has increased during the COVID-19 pandemic.
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Charts and tables illustrate the incidence of nonfatal workplace violence to healthcare workers, injuries and illnesses with days away from work, and incidence by healthcare industry.
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The authors reviewed the literature on violence against firefighters and emergency medical systems responders and categorized it under nine themes: historical and contextual grounding, evolution of the definition of violence, characteristics of patients/perpetrators of violence, estimates of violence, EMS responder risk factors, psychosocial impact, under-reporting, best practices, and inventory of best practices and intervention opportunities.
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The authors reviewed 50 years' worth of data from Global Terrorism Database to examine incidence, and characteristics of terrorist attacks against hospitals. They found an increase in incidents over the past decade, particularly in the Middle East & North Africa and South Asia. The authors also provide considerations for healthcare planning and security.
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Agencies and Organizations
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