PBA Health. (2022). Patient Aggression.
This article summarizes findings from the 2022 National Pharmacy Workplace Survey which indicate increases in threats and harassment (in-person and online) from patients, consumers, and colleagues. A rise in robberies due to increases in people with opioid addictions was also noted. The article includes a case study and de-escalation and other strategies for pharmacists to use in the event of a robbery.