Maintaining and Improving Virtual Call Centers for Public Health The CUNY Recovery Corps Experience

Sharma, S., El-Alfi, V., and Greene, D. (2024). Maintaining and Improving Virtual Call Centers for Public Health: The CUNY Recovery Corps Experience. (Abstract only.) Journal of Public Health Management and Practice. 30(6):869-878.
The authors discuss how virtual call centers were developed and used during the pandemic. Lessons learned by the CUNY Recovery Corps can provide a blueprint for setting up navigation services, emergency response, and supporting health and social services that can be used during similar incidents.
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