Bosch, D. (2017). Use of Social Media and E-Government in Disasters: 2016 Louisiana Floods Case Study. (Abstract only.) Journal of Emergency Management. 15(6): 391-405.
The author discusses the strengths and challenges of social media use after the floods that struck Louisiana in 2016. Based on a small survey he conducted, he found that the use of social media increased while more traditional communication channels were compromised. Survey respondents were neutral or dissatisfied with the level of federal government engagement via social media.